RA'ANANA, Israel, November 17, 2014 /PRNewswire/ --
NICE Systems (NASDAQ: NICE)
today announced that it has joined the FIDO (Fast IDentity Online)
Alliance, an organization aimed at shaping global specifications
and standards for simplified user authentication. Together with
other FIDO members, including various industry leaders, NICE will
help make authentication both stronger and easier to use by end
customers.
NICE will lend its expertise in effortless, voice-based
authentication. This will help expand the efforts of the Alliance
beyond the online channel to other areas where effortless
authentication methods are in demand, such as the contact
center.
NICE's Real-Time Authentication solution enables organizations
to authenticate customers in a matter of seconds, during the
natural course of a conversation. The underlying technology, based
on voice biometrics, uses a customer's unique voice print to
automatically confirm their identity. NICE's Seamless™ Passive
Enrollment process uses previous call recordings to automatically
enroll customers in the program, making this another fundamental
element in reducing customer effort.
Miki Migdal, President, NICE
Enterprise Product Group
"NICE is committed to the core values of the FIDO Alliance to
improve the customer experience throughout the authentication
process. This includes moving away from passwords and towards
customer-centric methods that reduce customers' effort while
ensuring their protection. Regardless of how consumers choose to
interact with organizations along the customer journey - whether by
phone, company website, online chat, or face-to-face at the branch
- organizations must get closer to their customers so that they can
remove service barriers and provide an exceptional experience."
Michael Barrett, FIDO Alliance
President
"We are excited to welcome our newest associate member, NICE.
The FIDO vision of universal strong authentication promises better
security, enhanced privacy, more commerce and expansion of services
throughout digital industries. NICE's addition to our Alliance
supports our industry goal to make user authentication easier and
safer for all parties."
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Mr. Migdal, are based on the current expectations of
the management of NICE-Systems Ltd. (the Company) only, and are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially
from those described herein, including but not limited to the
impact of the global economic environment on the Company's customer
base (particularly financial services firms) and the resulting
uncertainties; changes in technology and market requirements;
decline in demand for the Company's products; inability to timely
develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired
operations, products, technologies and personnel; loss of market
share; pressure on pricing resulting from competition; and
inability to maintain certain marketing and distribution
arrangements. For a more detailed description of the risk factors
and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the Securities and Exchange
Commission, including the Company's Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by
law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Yisca Erez +972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems