PARAMUS, New Jersey,
January 15, 2015 /PRNewswire/ --
NICE Systems (NASDAQ: NICE) is
hosting a webinar series dedicated to examining how organizations
can better understand and engage with their customers throughout
the customer journey. These sessions, which begin January 22, will feature leading industry
analysts, NICE experts, and a NICE customer, who will share best
practices and solutions for seamlessly managing the customer
journey in order to drive an exceptional customer experience.
Attendees will learn how to leverage various offerings from
NICE, like Voice of the Customer, Customer Engagement Analytics,
and Real-Time Solutions, in order to:
- Gain visibility into the entire customer journey across
channels and touch points
- Leverage predictive analytics to shape the customer journey and
drive the right action in real time
- Evaluate which business processes are working well and which
need improvement
- Improve productivity in the contact center and back office
- Identify and apply best practices for engaging with
customers
For more information and to register
for the webinar
series: http://info.nice.com/Webinar-Series-Announcement_PR.html.
The Power of a Voice of the Customer Hub - Haley Kitson and Natasha
January 22 Holroyde, NICE
January 29 Discover How to Improve Your Customer Journey - Chance Whittley, NICE
February 5 Measuring Productivity - There is Another Way - David Geffen, NICE
February 19 Driving Action with Voice of the Customer - Chance Whittley, NICE
Panel: Customer Journey Analytics to Drive Improvements in Customer
February 26 Experience - Maxie Schmidt-Subramanian, Senior Forrester Analyst
March 5 Experience the Customer Journey - NICE Customer
Capitalizing on the Voice of the Customer - Bruce Temkin, CX Transformist
March 12 and Managing Partner, Temkin Group
March 19 Drive Efficiency by Understanding the Customer Journey - Lee Mostari, NICE
What Happens in the Back Office Stays in the Back Office...Not - David
March 26 Geffen, NICE
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements are based on the
current expectations of the management of NICE-Systems Ltd. (the
Company) only, and are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain
certain marketing and distribution arrangements. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange
Commission, including the Company's Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Yisca Erez +972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems