NICE Introduces CX Intensive – A Toolkit to Help Organizations Better Strategize, Implement & Manage their Customer Experie...
12 Septembre 2016 - 1:00PM
Business Wire
This offering allows CX Professionals to get
the most out of their NICE Customer Experience solutions to achieve
maximum business impact
NICE (Nasdaq: NICE) today announced the launch of NICE CX
Intensive, a set of hands-on tools and strategies to help
organizations successfully manage their Customer Experience
programs.
Drawing upon thousands of client interactions and analyst
insights, this toolkit enables Customer Experience (CX)
professionals to make the most of NICE’s technology by providing
extensive support and knowledge from the planning phase to a fully
operational stage. This, in turn, enables them to make CX an
integral part of their brand culture and every day work life,
leading to better customer satisfaction, loyalty and business
success.
NICE CX Intensive provides:
- A customized roadmap for a successful
CX strategy based on a thorough assessment of the organization’s CX
maturity level. This includes evaluating and understanding business
needs, implementation phase, level of customer centricity and
launch needs by conducting personal and organizational
assessments.
- Hands-on, offline and online workshops,
from discussing CX and how it can affect the business all the way
to step-by-step implementation guidance, including analyzing each
touchpoint throughout a customer journey; ensuring the right survey
is implemented; and recommending the best follow up process to
align with business objectives.
- Tool boxes for launching and optimizing
an organization’s customer experience program – from checklists,
project plan maps and templates, strategic planning worksheets,
persona quizzes, and cheat sheets all the way to internal
communication campaign templates to promote CX within the
organization.
Miki Migdal, President, NICE Enterprise Group, said: “There are
many question marks regarding how to strategize, implement and
manage CX programs to achieve the promised impact. This new
initiative strengthens our customer experience offering and
reflects our commitment to ensure that our clients get the most out
of our technology. With NICE CX Intensive, we look forward to
creating a vibrant community of CX professionals with whom we can
continue to build the best possible customer experience.”
About NICENICE (Nasdaq: NICE) is the worldwide leading
provider of enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE solutions help the
world’s largest organizations deliver better customer service,
ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 80 of the
Fortune 100 companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20160912005561/en/
NICECorporate Media ContactErik Snider, +1 877 245
7448erik.snider@nice.comorInvestorsMarty Cohen, +1 212 574
3635ir@nice.com, ETorYisca Erez +972 9 775 3798ir@nice.com, CET
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