inContact Unveils Newest Release of inContact Agent
20 Avril 2017 - 1:00PM
Business Wire
Latest release enables inContact customers
to drive business results in their contact centers
inContact, Inc., a NICE company (Nasdaq:NICE), a leading
provider of cloud contact center software, unifying omnichannel
routing, workforce optimization and analytics, today announced the
latest version of the inContact Agent on the Salesforce
AppExchange, empowering businesses to connect with their customers,
partners and employees in entirely new ways. This powerful tool
provides an intuitive and smooth integrated interface that displays
useful contact center functionality and automatically displays key
customer data for every customer interaction routed to the
agent.
inContact Agent enables contact center agents to handle
omnichannel interactions in a consolidated interface, while
skills-based routing ensures customers are directed to the best
qualified agent to handle their request regardless of channel.
Built on the Salesforce Platform and integrated with Service Cloud
and Sales Cloud, inContact Agent v6.1 is available now on the
AppExchange.
“In today’s competitive environment, companies need to create
lasting customer experiences that drive business results in their
contact center,” said Paul Jarman, inContact CEO. “inContact Agent
enhances the customer experience by connecting the contact center
agent to comprehensive Salesforce data, allowing for faster and
more customized interactions.”
The latest updates to inContact Agent are designed to streamline
the interaction between agent and customer. Integrations with
inContact Personal Connection™ Outbound Dialer offer agents the
ability to customize their greeting with customer information
preview features and customer callback scheduling with time zone
selection to eliminate scheduling errors. Updates to the Salesforce
capabilities within My Agent Experience (MAX) include tag support for secondary level of
contact classification, launch support on all channels to increase
efficiency, and support both Salesforce and Salesforce
Lighting.
inContact Achieves Platinum ISV Partner Status within the
Salesforce Partner EcosysteminContact has also achieved
Salesforce Platinum ISV Partner status, the top tier of the
Salesforce Independent Software Vendor (ISV) Partner Program.
Following the numerous accolades from industry analysts of
inContact’s market leadership, the elite Platinum ISV Partnership
status recognizes the overall success by inContact in the
marketplace. As a Platinum partner, inContact and Salesforce will
deepen the investment to improve customer service and sales success
for their mutual customers. The expanded partnership combines a
leading cloud contact center and workforce optimization solutions
provided by inContact with the advanced Customer Success Platform
and world’s #1 CRM provided by Salesforce.
Additional Information
- Learn more about available cloud
solutions from inContact
- Follow @inContact on Twitter
- Become a fan of inContact on
Facebook
Salesforce, AppExchange and others are among the trademarks of
salesforce.com, inc.
About Salesforce AppExchangeSalesforce AppExchange is the
world’s leading enterprise apps marketplace that empowers companies
to sell, service, market and engage in entirely new ways. With
3,500 partner apps and more than 4 million customer installs, it is
the most comprehensive source of cloud, mobile, social, IoT and
data science technologies for businesses.
About inContact, a NICE companyinContact is a cloud
contact center software leader, with a complete, easy and reliable
solution to help organizations achieve their customer experience
goals. Recognized as a market leader by Gartner, IDC, Frost &
Sullivan, Ovum and DMG, inContact continuously innovates in the
cloud and is a provider that offers a complete solution that
includes the customer interaction cloud, an expert service model
and the broadest partner ecosystem. inContact is a part of NICE
(Nasdaq: NICE), a worldwide leading provider of both cloud and
on-premises enterprise software solutions, helping organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 22,000 organizations in
more than 150 countries, including over 80 of the Fortune 100
companies, are using NICE solutions. For more about NICE, visit
www.nice.com. To learn more about inContact, visit
www.incontact.com.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on
the current expectations of the management of NICE Ltd. (the
Company) only, and are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) and the resulting uncertainties; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain
certain marketing and distribution arrangements. For a more
detailed description of the risk factors and uncertainties
affecting the Company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company’s Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20170420005609/en/
inContactMedia Contact:Gavin Gustafson,
+1-801-320-3323 (MT)gavin.gustafson@incontact.comorNICE
Ltd.Investors Contact:Marty Cohen, +1 551 256 5354
(ET)ir@nice.comorYisca Erez, +972-9-775-3798 (CET)ir@nice.com
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