NICE CXone Named Leader in Frost and Sullivan’s 2022 North American Enterprise Cloud Contact Center Report
16 Février 2023 - 2:00PM
Business Wire
NICE’s broad portfolio and commitment to
innovation shine in Frost & Sullivan analysis on Growth and
Innovation
NICE (Nasdaq: NICE) today was announced as a leader in
growth performance and commitment to innovation in Frost &
Sullivan’s Frost Radar North American Enterprise Cloud Contact
Center Market for 2022. NICE boasts one of the broadest portfolios
in the industry with significant resources in the development of
process automation, infusion of intelligence across the NICE CXone
platform, workforce optimization (WFO) and analytics, investment in
AI technologies, and digital and self-service solutions.
NICE is committed to increasing capabilities by completely
redesigning agent tools and enhancing the use of AI across the
CXone platform. Enlighten AI is modelled from one of the world’s
largest labelled CX data sets to analyze billions of interactions
per year, leveraging all chats, calls, emails, and social media
interactions. This holistic view of CX allows for more partner
enablement and training used to improve customer interactions and
agent awareness of cross-selling portfolio capabilities, including
gamification and robotic process automation. Enlighten XO provides
the ability to uncover customer’s intents and optimizing workflows
for operational efficiencies. This specialized AI model discovers
opportunities for automation from a company’s existing data set to
enable them to build smarter and faster digital self-service.
NICE’s completely redesigned agent desktop, CXone Agent provides a
unified view of content and real-time customer sentiment, offering
a comprehensive view on all agent aspects.
“We are excited to be named a leader in growth and innovation by
Frost and Sullivan,” said Barry Cooper, President, CX Division,
NICE. “As we help brands master CXi (customer experience
interactions) in the new digital era, we remain committed to
improving our data driven capabilities to deliver seamless CX. We
will continue to focus on innovation and be a leader as the world
continues to shift to digital and the cloud.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230216005055/en/
Corporate Media Contact Christopher Irwin-Dudek, ET,
media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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