NICE Named the Technology Leader in 2022 SPARK MatrixTM for Contact Center as a Service (CCaaS) Report for Second Consecutive Year
22 Février 2023 - 2:00PM
Business Wire
NICE CXone is once again positioned highest for
Customer Impact for Technology Excellence in Quadrant Knowledge
Solutions’ independent assessment of CCaaS solutions
NICE (Nasdaq: NICE) today announced that it has been
recognized as the Technology Leader in the Quadrant Knowledge
Solutions 2022 SPARK MatrixTM for Contact Center as a Service
(CCaaS) for the second consecutive year. Providing key market
insights, major trends, and independent competitive evaluation, the
annual CCaaS industry analysis ranks 23 leading vendors based on
Customer Impact and Technology Excellence criteria. This year, the
report highlighted the NICE’s strength of CXone’s digital-first
capabilities that optimize every brand interaction to drive better
business outcomes.
Citing CXone’s comprehensive capabilities, such as customer
analytics, omnichannel routing, workforce engagement, an open cloud
foundation, AI and automation, and others, the report noted that
“NICE CXone contact center solution offers a holistic approach to
improve both agent and customer experiences and helps organizations
of all sizes to remain agile and resilient in today’s increasingly
digital landscape.”
Specifically, the report calls out CXone Fast Start, formerly
CXone@home, as a key differentiator that “supports organizations
that are still using on-premises infrastructure in the transition
of their workforce to work-from-home.” Quadrant Knowledge Solutions
analysts go on to praise this solution that “provides enhanced
remote workforce agility and agent engagement features through a
business intelligence mode.”
“NICE is honored to be named the Technology Leader in the 2022
Spark Matrix for CCaaS and recognized for transforming customer
experience with our revolutionary digital-first CXi approach that
increases customer loyalty and maximizes client revenue,” said
Barry Cooper, President, CX Division, NICE. “Driven by our
robust AI engine, Enlighten, CXone helps enterprises across
verticals systematically operationalize data insights in real time
to optimize every brand interaction—anytime, anywhere, on any
touchpoint.”
NICE’s top position in the 2022 SPARK Matrix for CCaaS report
further reinforces CXone’s proven industry leadership—along with
other major go-to CCaaS industry analyst assessments, such as
Gartner, Omdia Decision Matrix, and Forrester, that help provide
the preferred roadmap for selecting the highest performing, most
innovative CX solutions.
About Quadrant Knowledge Solutions Quadrant Knowledge
Solutions is a global advisory and consulting firm focused on
helping clients in achieving business transformation goals with
Strategic Business and Growth advisory services. At Quadrant
Knowledge Solutions, our vision is to become an integral part of
our client’s business as a strategic knowledge partner. Our
research and consulting deliverables are designed to provide
comprehensive information and strategic insights for helping
clients formulate growth strategies to survive and thrive in
ever-changing business environments. For more available research,
please visit https://quadrant-solutions.com/market-research/
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered contact
center software. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, partner
with NICE to transform - and elevate - every customer interaction.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230222005094/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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