NICE Delivers AI-Powered CX to Accelerate Smart Self-Service Adoption While Improving Employee Engagement and Efficiency with Launch of CXone Spring 2023 Release
03 Avril 2023 - 2:00PM
Business Wire
New CXone capabilities provide real-time
interaction guidance and unique low-code smart self-service
options
NICE (Nasdaq: NICE) today announced the Spring
2023 release of CXone, which adds new AI-powered capabilities that
accelerate digital fluency to help brands master CXi (customer
experience interactions). The new release unveils a comprehensive,
well-rounded set of offerings to meet customers at their preferred
digital doorstep and empower sales-driven agents to deliver
seamless experiences to win new business. The new capabilities also
include enhanced digital reporting capabilities, providing
historical visibility into agent performance across multiple
digital channels.
The CXone Spring 2023 Release produces plug-and-play simplicity
to accelerate development efforts. An all-new bot skills library
creates a community for bot builders to share capabilities to
expedite development of smarter bots. No code templates enable
customers to effortlessly create rich messaging across multiple
digital channels including Google Business Messaging, WhatsApp,
Facebook Messenger, and Apple Messages for Business. This opens
huge opportunities for agents to provide richer interactions on
customers’ preferred digital touchpoints.
Ten new sales-effectiveness Enlighten AI models bring real-time
interaction guidance to the front line of revenue generation. The
models, specifically designed for agents engaged in sales, coach
the agent in real-time, pinpointing opportunities, and displaying
sales metrics and behavior scores for performance improvement.
“We are proud to launch another milestone that will allow our
customers to leap forward in their journey to create AI-driven
digital fluency,” said Barry Cooper, President, CX Division.
“The ability to build and deploy smart bots along with new
Enlighten sales models is a major competitive differentiator,
delivering real-time guidance to sales agents to win new customers
and drive massive revenue growth for brands.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230403005068/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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