NICE Enlighten AI Wins 2023 BIG Innovation Award for Contact Center Advancements
24 Avril 2023 - 2:00PM
Business Wire
NICE Enlighten AI for CSAT empowers agents to
positively impact their customer satisfaction outcome, highlighting
the behaviors needed for achieving their goals with real-time
guidance
NICE (Nasdaq: NICE) today announced that NICE
Enlighten AI was named a winner in the 2023 BIG Innovation
Awards presented by the Business Intelligence Group. The 2023 BIG
Innovation Awards recognize organizations and individuals driving
innovation and bringing new ideas and experiences to life across a
multitude of fields.
A true innovation for the contact center, NICE Enlighten AI for
CSAT empowers agents to positively impact their customer
satisfaction outcome, highlighting the behaviors needed for
achieving their goals with real-time guidance. Supervisors spend
less time hunting for information and more time leveraging the data
insights to deliver personalized coaching to agents, reducing both
effort and cost. NICE Enlighten AI for CSAT is a complete
out-of-the box solution that scores agents’ soft-skill behaviors on
every interaction — objectively and consistently — eliminating the
need for manual interpretation. It provides immediate value to
organizations of all sizes with purpose-built AI and machine
learning technology derived from the largest syndicated CX-specific
interaction dataset that is deployed effortlessly
‘out-of-the-box.’
“NICE continues to deliver unique solutions that enable
organizations to provide frictionless and personalized experiences
to meet the needs of today’s consumers,” said Barry Cooper,
President, NICE Workforce and Customer Experience Group. “We
are honored to be recognized by the Business Intelligence Group for
innovating in workforce engagement by leveraging AI to empower and
motivate agents with guidance to deliver outstanding consumer
experiences.”
“Innovation is ‘business critical’ in today’s society,” said
Maria Jimenez, Chief Operating Officer of the Business
Intelligence Group. “We are thrilled to be honoring NICE as
they are leading by example and bringing new ideas to the
industry.”
Organizations from across the globe submitted their recent
innovations for consideration in the BIG Innovation Awards.
Nominations were then judged by a select group of business leaders
and executives who volunteer their time and expertise to score
submissions.
About Business Intelligence Group The Business
Intelligence Group was founded with the mission of recognizing true
talent and superior performance in the business world. Unlike other
industry award programs, these programs are judged by business
executives having experience and knowledge. The organization’s
proprietary and unique scoring system selectively measures
performance across multiple business domains and then rewards those
companies whose achievements stand above those of their peers.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Cooper, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the “Company”). In some
cases, such forward-looking statements can be identified by terms
such as “believe,” “expect,” “seek,” “may,” “will,” “intend,”
“should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of
changes in economic and business conditions, including as a result
of the COVID-19 pandemic; competition; successful execution of the
Company’s growth strategy; success and growth of the Company’s
cloud Software-as-a-Service business; changes in technology and
market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; the Company’s dependency
on third-party cloud computing platform providers, hosting
facilities and service partners;, cyber security attacks or other
security breaches against the Company; the effect of newly enacted
or modified laws, regulation or standards on the Company and our
products and various other factors and uncertainties discussed in
our filings with the U.S. Securities and Exchange Commission (the
“SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports
filed from time to time with the SEC, including the Company’s
Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this
press release, and the Company undertakes no obligation to update
or revise them, except as required by law.
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Corporate Media Contact Cindy Morgan-Olson, +1 646 408
5896 ET, media@niceactimize.com
Investors Marty Cohen, +1 551 256 5354 ET, ir@nice.com
Omri Arens, +972 3 763 0127 CET, ir@nice.com
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