NICE Named a Leader In 2023 Frost & Sullivan Asia Pacific Cloud Contact Center Report
24 Août 2023 - 2:00PM
Business Wire
NICE’s complete, AI-powered cloud contact
center solutions portfolio shines in Frost & Sullivan analysis
of Growth and Innovation
NICE (Nasdaq: NICE) was announced today as a
leader in growth performance and commitment to innovation in Frost
& Sullivan’s Asia Pacific Cloud Contact Center Report for 2023.
In a field of more than 50 global industry participants, Frost
& Sullivan independently plotted the top 17 companies in this
Frost Radar™ analysis. NICE was recognized for longevity of
offering, consistent and increasing growth, strong go-to-market
strategies, and significant investment in key trend areas, such as
incorporating AI across its platforms. NICE embeds advanced AI into
its CXone platform and is building agility through agent
empowerment, digital engagement, real-time interaction management,
and self-service.
NICE has made significant advancements in AI, harnessing it to
understand customer data and build orchestrated customer journey
experiences. Its ongoing commitment to AI innovation and process
automation drives NICE to regularly enhance its offerings,
delivering differentiated customer experience that extends well
beyond the contact center.
“NICE has become a formidable industry player with one of the
broadest portfolios, powered by its strength in WFO, acquisition of
key contact center companies, and investment in AI technologies,”
said Sherrel Sonia Roche, Industry Principal, ICT Research,
Frost & Sullivan. “The company was an early adopter of AI
technologies and has continued to infuse these capabilities across
its portfolio. The company designed a forward-looking technology
strategy exhibited through its initiatives in AI, WFO, integration
tools, and a digital-first approach.”
APAC is a key component of NICE’s global expansion strategy.
NICE CXone’s cloud contact center platform experienced growth in
Australia, New Zealand, UAE, Singapore, and India driven by rising
demand for AI technology, WFO, digital channel and self-service
capabilities, and pent-up demand from the local government,
utilities, and education verticals.
Darren Rushworth, President, NICE International, said,
“Innovation is central to everything NICE pursues. We are honored
by Frost & Sullivan’s recognition of this deeply engrained
commitment. NICE continues to advance its AI position, using our
purpose-built AI engine, Enlighten, to power next-level customer
experience across the globe.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Rushworth, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230824777168/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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