NICE was recognized for leadership in Contact
Center Infrastructure, Interaction Analytics, and Workforce
Engagement Management
NICE (Nasdaq: NICE) today announced that it has
been recognized by destinationCRM’s 2023 CRM Industry Leadership
Awards as a top five finalist across three major categories
honoring the Best CRM Software, Solutions, and Innovators across
the contact center industry. These three awards categories include
Best Contact Center Infrastructure, Best Contact Center Interaction
Analytics, and Best Workforce Engagement Management (WEM).
destinationCRM/CRM Magazine's 2023 Industry Leadership Awards
highlight the top technology vendors in customer service,
marketing, and sales, covering enterprise and midmarket/small
business CRM suites, contact center infrastructure, contact center
interaction analytics, marketing automation software and solutions,
salesforce automation software and solutions, customer data
platforms, business intelligence and analytics, workforce
engagement management, and contact center outsourcing, based on
feedback from leading industry analysts and consultants.
“We are once again pleased that destinationCRM’s judges
acknowledged that NICE delivers an industry-leading combination of
Contact Center Interaction Analytics and Infrastructure, and
Workforce Engagement Management on the CXone open, cloud CX
platform,” said Barak Eilam, CEO, NICE. “We are honored to
see that our substantial investment in CX innovation along with our
significant business success is reflected in these awards, as we
enable organizations to differentiate through customer experience
in today’s digital era."
Addressing NICE’s strengths in the “Best Contact Center
Infrastructure” category, destinationCRM wrote, “CXone has emerged
as the centerpiece of NICE’s entire contact center portfolio, and
with good reason. Analysts have long said that CXone is a complete
package that contains everything a contact center could ever want,
and it’s only getting better with NICE’s ongoing development around
its Enlighten AI engine.” According to industry analyst and awards
judge Max Ball, principal analyst at Forrester Research,
“With CXone, NICE has melded functionality into a single
platform that provides omnichannel customer service, full workforce
optimization capabilities, and powerful AI.”
Referencing NICE’s position in the “Best Contact Center
Interaction Analytics Category,” destinationCRM.com noted, “NICE
has been a stalwart of the interaction analytics space for decades,
and 2023 has been no different. Its CXone Interaction Analytics is
AI-powered, omnichannel, and able to identify trends and root
causes across 100 percent of interactions—whether they’re voice,
text, or digital—to understand what was communicated, identify
outcomes, and evaluate the overall experience. Analysts expect the
product suite to only get better and further NICE’s dominance in
this area as the company continues to incorporate its Enlighten AI
engine more deeply.”
Addressing NICE’s third award, “Best Workforce Engagement
Management (WEM),” Sheila McGee-Smith, founder and principal
analyst of McGee-Smith Analytics, said, “Integrated seamlessly
with a CX platform? Check! Best-of-breed solution with any contact
center solution? Check! Continually raising the bar? Check!” Added
the publication, “But NICE is not just in it to check off boxes.
Its solutions are the real deal, and the company keeps pushing the
envelope as it more deeply integrates its Enlighten AI engine into
the larger CXone platform, helping to simplify a very difficult
process.”
Added Rebecca Wettemann, founder and CEO of Valoir, “NICE
continues to be one of the most attractive WEM vendors for
customers with very complex requirements.”
For a list of destinationCRM’s community of analysts and
consultants who judged this year’s awards competition, please click
on the link here.
About destinationCRM.com destinationCRM.com is dedicated
to providing Customer Relationship Management product and service
information in a timely manner to connect decision makers and CRM
industry providers now and into the future.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Eilam, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20231026095001/en/
Corporate Media Cindy Morgan-Olson, +1 646 408 5896, ET
media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Omri Arens, +972 3 763 0127, CET ir@nice.com
NICE (NASDAQ:NICE)
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