IT Trends Report 2023: Observability Advances Automation and Empowers Innovation, Yet Adoption Still in Early Stages
13 Septembre 2023 - 2:40PM
Business Wire
Ahead of IT Pro Day 2023, SolarWinds report Lessons From
Observability Leaders finds enterprises that leverage observability
increase operational efficiency and grow revenue
SolarWinds (NYSE:SWI), a leading provider of simple, powerful,
secure observability and IT management software, released the
findings of its 2023 IT Trends Report: Lessons From Observability
Leaders. The report explores how enterprises can act proactively to
maximize the advantages of their observability solutions, integrate
best practices into implementations, and mitigate common adoption
challenges. The report also found that companies implementing
observability benefit from increased operational efficiency, faster
innovation, and better business outcomes overall.
The new report is released in advance of IT Pro Day 2023, which
falls on September 19 this year, and highlights a stark contrast
between enterprises that have embraced observability and their
peers who have not. Among the findings, the survey uncovered that
observability leaders—those who follow best practices to leverage
observability and report experiencing better business and IT
outcomes as a result —are three times more likely to say their
organization is doing extremely well with growing revenue, more
than twice as likely to say the same about operational efficiency,
and 2.5 times more likely to say they’re excelling with the speed
of innovation. Observability leaders also gave higher ratings to
their organization’s employee experience, including lower levels of
reported employee burnout and fewer skill gaps on their teams.
These takeaways come at a critical time, as IT environments
become increasingly complex, and companies experience more
challenges in efficiently addressing IT issues as a result.
According to the findings, the typical enterprise suffers from an
average of nine brownouts or outages every month, lasting around
twelve hours each, at an average annual cost of $13.7MM.
Observability has emerged as a solution to not only preemptively
detect anomalies and potential issues before they escalate into
full-blown outages but to proactively address those issues at the
root cause and prevent future outages.
“Outages and security concerns are no longer just an IT problem,
and observability is no longer just an IT solution,” said Jeff
Stewart, Field CTO and vice president, global solutions engineering
at SolarWinds. “The better business, innovation, and technology
outcomes experienced by observability leaders prove the benefits to
every level, department, and employee. The findings of this year’s
report should serve as an urgent call to action for business
leaders who believe they can’t afford to invest in observability
tools—when the truth is that we’re rapidly entering a landscape in
which companies simply can’t afford to risk being without
them.”
The survey also highlighted trends among the observability
leaders reporting fewer and less frequent challenges in their
ecosystem, finding the majority are:
- Investing in top priorities: Data shows organizations
using observability solutions to support the priorities most
critical to their growth and success: improve their customer
experience (96%), enable faster innovation (71%), reduce time spent
solving (71%), and detecting (60%) issues, and increase operational
efficiency (55%).
- More automated and integrated: Observability leaders
embracing automation and investing in tools that provide enhanced
efficiency are 214% more likely to say they are doing extremely
well with operational efficiency, 750% more likely to say they are
doing extremely well with auto-remediation of complex alerts, and
300% better at automatically collecting background diagnostic data
for IT support staff.
- Ahead on IT: The data found that those ahead of the
curve on observability are also leading by huge margins when it
comes to monitoring, detecting, and resolving issues that could
otherwise bring the business to a screeching halt. When it comes to
IT, they are 233% better at auto-escalation of tickets, 213% better
at auto-remediation of simple alerts, and 36% better at settling
alert levels based on historical behavior.
SolarWinds offers its customers full-stack observability
solutions that provide organizations across all sizes and
industries cost-effective, end-to-end visibility and actionable
intelligence to expedite remediation using powerful machine
learning (ML) and artificial intelligence (AI) capabilities. These
fully integrated, on-premises, and cloud-native SaaS solutions
provide comprehensive visibility in hybrid and multi-cloud
environments, including SolarWinds Observability and SolarWinds
Hybrid Cloud Observability.
To read the full Lessons From Observability Leaders report,
visit www.it-trends.solarwinds.com
Methodology
SolarWinds partnered with Eleven Research to field this
enterprise survey of 300 senior IT professionals at small, medium,
and large enterprises in North America. In order to define the
"Leaders" and "Laggards" groups, responses related to
organizations' business and IT approach and outcomes (e.g.
frequency and severity of outages) were scored. Overall respondent
scores were then distributed across three categories, with the
top-scoring third taking on the "Leaders" designation and the
bottom-scoring third designated as "Laggards."
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About SolarWinds
SolarWinds (NYSE:SWI) is a leading provider of simple, powerful,
secure observability and IT management software built to enable
customers to accelerate their digital transformation. Our solutions
provide organizations worldwide—regardless of type, size, or
complexity—with a comprehensive and unified view of today’s modern,
distributed, and hybrid network environments. We continuously
engage with IT service and operations professionals, DevOps and
SecOps professionals, and database administrators (DBAs) to
understand the challenges they face in maintaining high-performing
and highly available hybrid IT infrastructures, applications, and
environments. The insights we gain from them, in places like our
THWACK community, allow us to address customers’ needs now and in
the future. Our focus on the user and our commitment to excellence
in end-to-end hybrid IT management have established SolarWinds as a
worldwide leader in solutions for observability, IT service
management, application performance, and database management. Learn
more today at www.solarwinds.com.
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or its affiliates, are registered with the U.S. Patent and
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© 2023 SolarWinds Worldwide, LLC. All rights reserved.
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