Verizon is the most awarded brand in the history of the J.D. Power Wireless Network Quality Study
16 Juillet 2020 - 1:30PM
When Verizon’s customers make their voices heard to J.D. Power,
they make history.
In the latest J.D. Power 2020 U.S. Wireless Network Quality
Study - Volume 2, Verizon has been named the Most Awarded Wireless
Company for Network Quality for the 25th consecutive time, making
Verizon the most awarded brand for network quality in the history
of the J.D. Power Wireless Network Quality Study. “This year’s
award is especially meaningful because it reflects how our
customers viewed our network quality during the unprecedented
experience of the first half of the year,” said Kyle Malady, Chief
Technology Officer for Verizon. “Having their confidence not only
now, but over the course of so many reports, reinforces our
engineers' commitment to providing the highest quality network
experience, focusing on delivering the best possible coverage,
reliability and capability.”
The J.D. Power findings for 25 consecutive study periods cover
over 12 straight years (two volumes each year). More than 33,000
people participated in a national survey conducted between January
and June 2020 and J.D. Power recognizes the highest-ranking
companies from results based on customer experience from the
companies evaluated. This year, Verizon ranks highest in Network
Quality across 5 regions, in the Mid-Atlantic, Northeast,
Southeast, Southwest and West Regions.
Verizon has a winning track record with other third-party
organizations that test network experience not only based on
consumer feedback, but also through technical drive tests and
crowdsourced data. In addition to J.D. Power, the latest award wins
for Verizon’s network include:Rootmetrics: in the nation’s most
rigorous and scientific network test, conducted in 2H 2019,
Verizon’s network was undefeated across all six categories of
testing, including overall network performance, reliability, speed,
data, call and text .1Opensignal: which collects data both actively
and automatically via its own apps and partner apps, named Verizon
#1 in Video Experience, 4G Coverage Experience and 4G
Availability.2 Opensignal also recently recognized Verizon as
having the fastest 5G download speed in the world3 and offering the
best 5G download speed experience in the United States.4Ookla:
Analyzed user test results, and found Verizon provided the fastest
5G performance and tied for the best 4G availability.6
Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on
June 30, 2000 and is celebrating its 20th year as one of the
world’s leading providers of technology, communications,
information and entertainment products and services. Headquartered
in New York City and with a presence around the world, Verizon
generated revenues of $131.9 billion in 2019. The
company offers voice, data and video services and solutions on
its award-winning networks and
platforms, delivering on customers’ demand for
mobility, reliable network connectivity, security and
control.
1. Rankings based on the RootMetrics US National RootScore
Report: 2H 2019. Tested with best commercially available
smartphones on 4 national mobile networks across all available
network types. Award is not an endorsement. Your experiences may
vary. Visit www.rootmetrics.com.
2. Opensignal Awards – USA: Mobile Network Experience
Report July 2020, based on independent analysis of mobile
measurements recorded during the period March 13 – June 13, 2020 ©
2020 Opensignal Inc.
3. Opensignal report - Quantifying the global 5G experience
across ten operators, based on independent analysis of mobile
measurements recorded during the period January 31 – April 30,
2020 © 2020 Opensignal Inc.
4. Opensignal report - 5G User Experience Report June 2020,
based on independent analysis of mobile measurements
recorded during the period March 16 – June 13, 2020 © 2020
Opensignal Inc.
5. Ookla 2020 Speedtest U.S. Mobile Performance Report based on
more than 10.6 million consumer-initiated network tests on
Speedtest apps in the first half of 2020
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Media contact:Ilya
Hemlinilya.hemlin@verizon.com908.295.7677@ilyahemlin
Verizon Communications (NYSE:VZ)
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