Cloudcall Group PLC CloudCall Launches Microsoft Teams Integration
25 Novembre 2020 - 8:00AM
RNS Non-Regulatory
TIDMCALL
Cloudcall Group PLC
25 November 2020
25 November 2020
CloudCall Group plc
("CloudCall", the "Company" or the "Group")
CloudCall Launches Microsoft Teams Integration
New product bridges CRM with Microsoft Teams - enabling
communications with CRM contacts to be managed directly from Teams
and stored back in the CRM.
CloudCall (AIM: CALL; OTCQX: CLLLF), the integrated
communications company that provides unified communications and
contact centre software that tightly integrates with Customer
Relationship Management ("CRM") platforms, today announces the
launch of its innovative and differentiated Microsoft Teams
integration, with CloudCall's Microsoft Team app now live and
available for download on the Microsoft App Store.
Driven by changes to workplace practices accelerated by the
COVID-19 pandemic, Microsoft has announced a significant growth in
usage of its Microsoft Teams product to 115 million daily active
users, as reported as at 28(th) October 2020. CloudCall has worked
with the Microsoft Team's development team earlier this year to
produce a fully integrated and Microsoft approved solution which
enables CloudCall's customers to use Microsoft Teams with
CloudCall's existing CRM integrations.
CloudCall's Teams integration goes much further than most as it
bridges Microsoft Teams and CRMs platforms, so users no longer have
to switch between their CRM and Microsoft Teams when communicating
with their CRM contacts. Instead, CloudCall's Teams integration
allows its users to search for CRM contacts and make outbound calls
to those contacts directly from within the Microsoft Teams
interface and, in line with CloudCall's standard offering, these
calls are automatically recorded and saved against the contacts in
the CRM.
Furthermore, CRM contacts can be shared throughout the user's
organisation using Microsoft Teams messaging, enabling the
recipients to open the shared contact's details in their CRM by
using a single click from within Microsoft Teams. We believe this
feature is particularly useful for today's more distributed
workforces.
The Company believes this new functionality, which will be
included as a no cost option in CloudCall's existing higher end
packages, will increase CloudCall's appeal to Microsoft Teams users
who wish to link their communications across both their CRM and
Microsoft Teams platforms.
CloudCall's Microsoft Teams app will work with the majority of
CloudCall's partner CRMs, including:
Generalist Staffing and Recruitment Property
CRMs CRMs CRMs
Salesforce.com Bullhorn Property Base
------------------------- --------------
Microsoft Dynamics Bullhorn for Salesforce Apto
CRM
------------------------- --------------
Zoho Vincere Left Main
------------------------- --------------
Tracker RMS
------------------------- --------------
Mercury XRM
------------------------- --------------
Target Recruit
------------------------- --------------
Commenting on today's announcement, CloudCall CEO, Simon
Cleaver, said.
"With the huge uptake in Microsoft Teams and other video
conferencing platforms, we see little benefit in tying up resources
building our own video and collaboration software, particularly as
Microsoft Teams is an excellent product and available at no
additional cost in many of Microsoft's 365 bundles.
However, CloudCall's integration takes the Microsoft Teams
functionality one step further, by linking it with CRM platforms
and logging activities within those CRMs. I therefore believe this
provides a significant opportunity for CloudCall to leverage
Microsoft Teams' growing user base, particularly as this will be
the first time many of our partner CRM users will be able to access
their CRM contacts from their Microsoft's Teams interface -
something that many of our customers have been telling us they want
to do".
For further information, please contact:
CloudCall Group plc Tel: +44 (0)20 3587 7188
Simon Cleaver, Chief Executive Officer
Paul Williams, Chief Financial Officer
Canaccord Genuity Limited (Nominated Adviser & Broker) Tel: +44 (0)20 7523 8000
Simon Bridges
Richard Andrews
Thomas Diehl
About CloudCall Group Plc
CloudCall is a software and integrated communications business
that has developed and provides a suite of cloud-based software and
communications products and services. CloudCall's products and
services are aimed at enabling organisations to leverage their
customer data to enable more effective communications and improve
performance.
The CloudCall suite of software products allows companies to
fully integrate telephony, messaging and contact centre
capabilities into their existing customer relationship management
(CRM) software, enabling communications to be made, recorded,
logged and categorised from within the CRM system with detailed
activity reporting and powerful business intelligence capable of
being easily generated.
At the end of June 2020, the Company had approximately 170 staff
based predominantly in Leicester and London (UK), Boston (US) and
Sydney (AUS) with over 43,000 end-users relying on CloudCall
technology to power their CRM integrated communications.
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