Survey Unveils Need for Application Performance Management to Improve the Reliability of Mission-Critical SOA Applications
12 Janvier 2009 - 3:00PM
Business Wire
CA, Inc. (NASDAQ: CA) today announced the results of an independent
survey about the state of Service Oriented Architecture (SOA)
deployments, and the increasingly important role Application
Performance Management plays in the success of complex Web-based
services. The survey, conducted online by TechWeb in the third
quarter of 2008, revealed that many organizations are concerned and
challenged with SOA application performance issues that can
negatively impact customer service levels, relationships, IT and
line-of-business operations productivity, and revenue. The
CA-sponsored, vendor-neutral survey targeted organizations in the
U.S., U.K., France, Germany and Australia that had either already
deployed or are planning to deploy SOA based applications. A total
of 615 technology professionals ranging from CIOs to IT management
staff participated in the survey. �The survey found that while SOA
deployments are on the rise and have achieved broad market
adoption, there is a general lack of planning to manage the added
complexity they introduce in production environments,� said
Prabhjot Singh, vice president of marketing for CA�s Application
Performance Management business unit. �Mission-critical
applications must be proactively managed with the total customer
experience in mind to achieve optimum service levels. A
comprehensive approach that links business value to Application
Performance Management helps ensure that SOA projects are
successful once in production and also enables rapid detection and
diagnosis of application slowdowns and failures, to better manage
the end-user experience.� Lack of proper measurement has led to
many organizational challenges. According to the survey: 54% of
respondents report that difficulties with problem resolution reduce
productivity in IT and line-of-business operations. 48% of
respondents cite that application downtime is damaging
relationships with customers. 46% of respondents report that poor
Web application performance is costing them revenue. The survey
also revealed that knowing about an application failure before
receiving a call from a dissatisfied customer is a key to success.
Respondents indicated that the ability to measure the business
impact of failed transactions, as well as collaborating on problem
solving across silos using a single set of performance data to
pinpoint probable cause are highly valued characteristics of a
successful SOA performance management solution. �When organizations
choose to deploy SOA applications, many really aren�t aware of how
different SOA is from traditional software systems. This is
especially true of SOA�s monitoring and management requirements,�
said Julie Craig, Application Management Lead with Enterprise
Management Associates. �This survey confirms EMA�s research, which
indicates that many organizations deploy SOA first, then worry
about managing SOA services later. To their detriment, they wait to
adopt SOA management tools, and this negatively impacts the service
quality of the implementation.� Complete survey results are
available online at http://www.ca.com/soasurvey. Additional SOA
performance resources are available at
http://soa-performance.techweb.com. About CA CA (NASDAQ: CA) is the
world�s leading independent IT management software company. With
CA's Enterprise IT Management (EITM) vision and expertise,
organizations can more effectively govern, manage and secure IT to
optimize business performance and sustain competitive advantage.
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