How to Ace Customer Service in an Omnichannel Era: NICE Global Webinar Series to Share Best Practices from Industry’s Leadi...
12 Avril 2017 - 1:00PM
Business Wire
NICE (Nasdaq: NICE) is helping organizations reinvent
customer service during an upcoming webinar series that begins
April 13. Open to participants across the globe, the webinars will
focus on how to ace customer service in an omnichannel environment
by focusing on improving efficiency and personalization.
Sessions will revolve around how analytics and automation
solutions can be used to engage employees and customers in order to
drive business value, both for large enterprises and small and
mid-sized businesses. Leading industry experts, customers, and
analysts from Saddletree Research, Ventana Research, and Frost
& Sullivan will take center stage in these discussions.
Highlights of the webinar series include:
- “Adoption of WFO Solutions within
Public Clouds,” presented by Paul Stockford, Chief Analyst,
Saddletree Research
- “Rethinking Analytics: Boosting the
Value of your Analytics Program,” presented by Richard Snow, VP
& Research Director, Ventana Research
- “Will Robots Take Over the Contact
Center (Again)?” presented by Melanie Turek, Vice President,
Research, Frost & Sullivan and Karen Inbar, Solutions Marketing
Manager, NICE
The series runs from April 13 to June 28. For more
information and to register for the webinars, click
here.
About NICE
NICE is the worldwide leading provider of both cloud and
on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements are based on the current
beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements
can be identified by terms such as believe, expect, may, will,
intend, project, plan, estimate or similar words. Forward-looking
statements are subject to a number of risks and uncertainties that
could cause the actual results or performance of the Company to
differ materially from those described herein, including but not
limited to the impact of the global economic environment on the
Company’s customer base (particularly financial services firms)
potentially impacting our business and financial condition;
competition; changes in technology and market requirements; decline
in demand for the Company's products; inability to timely develop
and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired
operations, products, technologies and personnel; loss of market
share; an inability to maintain certain marketing and distribution
arrangements; and the effect of newly enacted or modified laws,
regulation or standards on the Company and our products. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company’s Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20170412005263/en/
NICECorporate MediaErik Snider, +1 551 256
5274erik.snider@nice.comorInvestorsMarty Cohen, +1 551
256-5354ir@nice.com, ETorYisca Erez, +972 9 775 3798ir@nice.com,
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