NICE Adaptive WFO And Cloud-Based EVOLVE WFM Recognized for Advancing the Contact Center Industry & Driving Better Customer S...
24 Avril 2017 - 1:00PM
Business Wire
The NICE solutions were selected among the
industry’s most innovative in the TMC CUSTOMER Magazine
Awards
NICE (Nasdaq:NICE) today announced that it has received
two awards presented by TMC’s CUSTOMER magazine for its innovation
and leadership in Workforce Optimization (WFO). NICE Adaptive WFO
was a recipient of the magazine’s first-ever Workforce Optimization
Innovation award, while NICE EVOLVE WFM was declared a 2017 Product
of the Year. Both solutions were recognized by TMC as advancing the
contact center industry and driving better customer service.
NICE Adaptive WFO provides persona based insights into
employees’ individual skills and preferences, so they can be
directed to where they will be most effective and engaged. When
they are meaningfully engaged, customer service agents perform
better, managers achieve more, and attrition is reduced. These
optimizations create a strong and stable workforce, which, in turn,
provides greater customer satisfaction.
NICE’s cloud-based EVOLVE WFM solution is a sophisticated SaaS
solution for automated scheduling, forecasting, and real-time
adherence to help organizations. Already adopted by companies
globally, especially small and mid-sized businesses, the solution
helps organizations handle the complexities of the modern contact
center environment in a simple manner. The continuous delivery
model ensures that new capabilities are immediately available and
eliminates the need for traditional upgrades, providing a
model that is seamless and non-disruptive to business
continuity.
Miki Migdal, president of the NICE Enterprise Product Group,
said: “We are honored that TMC has seen fit to recognize NICE for
our leading customer experience technologies across two Workforce
Optimization categories. Our goal is to provide the most
innovative, data driven solutions to allow organizations to engage
their employees in new ways.”
“On behalf of TMC and CUSTOMER magazine, I would like to
congratulate NICE on its multiple awards,” said TMC CEO Rich
Tehrani. “These solutions provide insights that tie together data
from multiple sources to help develop an overall strategy to
deliver a better overall customer experience. There were many
impressive contenders this year, and NICE stood out for its
dedication to innovation.”
About NICENICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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NICECorporate Media ContactErik Snider, +1 551 256
5274erik.snider@nice.comorInvestorsMarty Cohen, +1 551 256
5354, ETir@nice.comorYisca Erez +972 9 775 3798, CETir@nice.com
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