NICE inContact Extends AI Capability on CXone with Addition of Passage.AI Application on CXexchange
05 Février 2018 - 12:30PM
Business Wire
Passage.AI helps companies build conversational
chatbots using natural language processing
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that Passage.AI, a developer of artificial intelligence
(AI) and natural language understanding/processing (NLU/P)
technology, is part of the DEVone program and provides a
conversational bot-building application integrated with NICE
inContact CXone™, the world’s #1 cloud customer experience
platform. Passage.AI has created a patent-pending natural language
understanding and processing (NLU/NLP) platform that can be used to
create a conversational interface for your business.
NICE inContact customers can use Passage.AI’s conversational
interface integrated with CXone to further automate customer
service and virtual assistant functionality. The Passage.AI
platform enables them to:
- Build a highly versatile AI chatbot,
without writing a line of code, in just a few weeks
- Automate routine and often mundane
tasks and provide instantaneous responses to common questions,
improving both employee and customer experience
- Develop a bot or feature once and
deploy it on 16 chat and voice platforms such as the web interface,
iOS and Android apps, Facebook Messenger, Amazon Alexa and Google
Home
Passage.AI’s bot-building tool utilizes AI and natural language
processing technologies, requires no coding and can be deployed
anywhere in as little as two weeks. Its sophisticated deep learning
model enables Passage.AI bots to more readily understand a user,
regardless of how they express themselves. Passage.AI understands
natural language text and speech, creating an intelligent
conversational interface capable of better identifying intents,
extracting the most useful, pertinent and timely information,
understanding and responding to queries and searching through vast
amounts of data.
“NICE inContact is changing the game in the contact center space
and we hope to do the same in the world of conversational AI,” said
Ravi N. Raj, CEO of Passage.AI. “Our integration with CXone allows
AI to be used to improve employee and customer satisfaction and
dramatically lower customer service costs. A recent survey found
that approximately 60 percent of customer service professionals
plan to deploy chatbots in their department in the next three
years. We believe chatbots will be the next major technology
embraced in the contact center.”
DEVone offers partners broad tools and resources to enable them
to create new applications on CXone, including extensive
documentation and support, and access to an online developer
community. CXexchange is a centralized, state-of-the-art
marketplace for developers to market and sell their CXone-based
applications. Companies interested in how Passage.AI’s application
works with CXone can visit CXexchange to learn more about the
application and read reviews.
“As the leading cloud customer experience platform, we are
giving companies the ability to stay on the cutting edge by
facilitating easy adoption of automation and AI technology,” said
Paul Jarman, CEO of NICE inContact. “Partners with innovative
applications, like Passage.AI’s bot-builder platform, combined with
CXone Open Cloud Foundation, is powering rapid innovation and
enabling new ways to create standout customer experiences. We
welcome Passage.AI as part of the CXexchange marketplace.”
About NICE inContact
NICE inContact is the cloud contact center
software leader with the world’s No. 1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Workforce Optimization, Analytics, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
the industry’s largest partner ecosystem, providing applications
from partner companies on the CXexchange marketplace that are
designed to integrate with CXone. NICE inContact is
recognized as a market leader by Gartner, Ovum, IDC,
Frost &
Sullivan, and DMG. www.niceincontact.com
NICE inContact is part
of NICE (Nasdaq: NICE), the world’s
leading provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE
solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Paul Jarman are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20180205005327/en/
NICE inContactCorporate MediaCheryl Andrus,
+1-801-320-3646cheryl.andrus@niceincontact.comorInvestorsMarty
Cohen, +1-551-256-5354, ETir@nice.comorYisca Erez, +972 9 775 3798,
CETir@nice.com
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