NICE Expands Digital CX Leadership with Digital Customer Guidance
11 Août 2021 - 2:45PM
Business Wire
NICE empowers organizations to revolutionize
customer service by creating end-to-end digitally fluent and guided
journeys
NICE (NASDAQ: NICE), today announced the acquisition of
GoMoxie, an innovator of advanced digital assistance tools that
anticipate customer needs and guide them through their online
digital journey with relevant snippets of information. With the
addition of GoMoxie, NICE is expanding its revolution of digital
CX, taking experiences beyond the contact center and into smart
conversational self-service, allowing organizations to meet
customers on their preferred digital channels, understand their
digital needs events, deliver the most relevant branded search
content, proactively reach out with conversational AI, and lead
them through a seamless and effortless omnichannel service
journey.
This move further extends NICE’s comprehensive set of digital CX
assets, including CXone Expert, an AI-powered knowledge management
solution for digital self-service, CXone SmartReach, a proactive
conversational AI solution and CXone Omnichannel Routing,
supporting seamless experiences over 35 digital channels. All are
offered as part of CXone, the world’s only true next-gen digital
customer engagement platform, that proactively connects consumers
in innovative ways across their digital journeys, combining digital
interactions and self-service, and powered by Enlighten AI, NICE’s
self-learning AI engine purpose-built for today’s world of customer
service.
“We are proud to be leading the digital transformation of the CX
world, bringing together the capabilities that enable organizations
to usher in a new era of smart proactive digital experiences,” said
Paul Jarman, NICE CXone CEO. “Today’s consumers embark on
their digital journey expecting organizations to proactively
interact with them from the very beginning of that journey. With
GoMoxie, customers can be guided in real-time to find the right
answers to their questions and resolve their issues more quickly
and effectively, living up to the promise of a digital CX
revolution.”
About NICE With NICE (Nasdaq: NICE), it's never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world's #1 cloud-native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered contact
center software. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, partner
with NICE to transform - and elevate - every customer interaction.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20210811005502/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
chris.irwin-dudek@nice.com ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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