Multi-year contract will improve user experiences across
service desk and IT support
DXC to innovate and accelerate CPS operations with AI and
automation
LONDON, UK, Oct. 3, 2023 /PRNewswire/ -- DXC
Technology (NYSE: DXC), a leading Fortune 500 global
technology services provider, has been selected to run and
transform essential IT infrastructure for the Crown Prosecution
Service (CPS) for England and
Wales.
As part of the multi-year contract worth up to £9 million GBP
($11 million USD), DXC will become
the CPS's trusted service desk partner, using the CPS's existing
service management platform, ServiceNow. The CPS will benefit from
DXC's secure hub, a dedicated platform providing 24/7 support to
manage IT issues and helping to ensure uninterrupted service for
its approx. 7,000 employees.
DXC and the CPS will work together to integrate a "digital by
default" strategy, driving down calls to service desk colleagues
and promoting interactions via other channels such as
self-service.
DXC will support the CPS to optimize their ServiceNow platform,
making use of artificial intelligence and process automation to
speed up and improve IT experiences for CPS colleagues.
As an independent body that prosecutes criminal cases on behalf
of the Crown that have been investigated by the police and other
investigative organizations, the CPS operates across England and Wales through 14 regional divisions and CPS
Direct, its centralized 24-hours charging unit. Handling over
400,000 cases annually, it works closely with local and national UK
police forces, the Ministry of Justice, and other central
government departments.
"This is an important moment in our organization's modernization
plan. Enhanced digital capabilities and strong strategic
partnerships will enable our people to thrive and ensure excellent
casework quality," said Matthew
Cain, Interim Chief Digital Information Officer at the CPS.
"DXC demonstrated its expertise and ability to deliver a broad
scope of services, understood our operating environment, and shares
our commitment to providing social value."
As a ServiceNow Global Elite Partner, over 1,400 certified
ServiceNow experts make up DXC's ServiceNow practice which manages
over 7,000 implementations for more than 350 customers globally. As
a result, the CPS will leverage DXC's expertise in modernizing
workplace environments, helping continually improve the efficiency
and effectiveness of the CPS's service management processes, and
deliver cost reduction by adopting knowledge driven, user-centric
approaches to both service delivery and innovation.
"We are delighted to strengthen our position as trusted partner
to the UK government", said Derek
Allison, Vice-President UK Public Sector, Aerospace and
Defence at DXC Technology. "By evolving on-demand IT support to an
agile service desk model, we will help the CPS to ensure essential
services are always available to its employees, enabling cases to
be managed efficiently 24/7, and ensuring maximum business
continuity. Ultimately, this will support the delivery of more
efficient services to UK citizens."
Forward Looking Statements
All statements in this press release that do not directly and
exclusively relate to historical facts constitute "forward-looking
statements." These statements represent current expectations and
beliefs, and no assurance can be given that the results described
in such statements will be achieved. Such statements are subject to
numerous assumptions, risks, uncertainties and other factors that
could cause actual results to differ materially from those
described in such statements, many of which are outside of our
control. For a written description of these factors, see the
section titled "Risk Factors" in DXC's Annual Report on Form 10-K
for the fiscal year ended March 31,
2023, and any updating information in subsequent SEC
filings. No assurance can be given that any goal or plan set forth
in any forward-looking statement can or will be achieved, and
readers are cautioned not to place undue reliance on such
statements which speak only as of the date they are made. We do not
undertake any obligation to update or release any revisions to any
forward-looking statement or to report any events or circumstances
after the date of this report or to reflect the occurrence of
unanticipated events except as required by law.
About DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their
mission-critical systems and operations while modernizing IT,
optimizing data architectures, and ensuring security and
scalability across public, private and hybrid clouds. The world's
largest companies and public sector organizations trust DXC to
deploy services to drive new levels of performance,
competitiveness, and customer experience across their IT estates.
Learn more about how we deliver excellence for our customers and
colleagues at DXC.com.
Jonathan Davies, DXC Public
Relations UKI, jonathan.davies@dxc.com; John Sweeney, Investor Relations,
+1-980-315-3665, john.sweeney@dxc.com
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