Mellon Investor Services Call Centers Recognized by J.D. Power and Associates for Service Excellence Second Year in a Row
29 Juin 2007 - 5:26PM
PR Newswire (US)
JERSEY CITY, N.J., June 29 /PRNewswire-FirstCall/ -- Mellon
Investor Services' (MIS) call centers have again been awarded the
J.D. Power and Associates Call Center Certification as recognition
of "An Outstanding Customer Service Experience" that they provide.
MIS received its original certification in 2006. For this
achievement, Mellon Financial Corporation's shareowner and equity
administration subsidiary successfully completed an extensive audit
of its New Jersey and Manila call center operations and exceeded a
national benchmark for satisfaction in a survey of its clients.
"We're extremely pleased to have once again received this
certification," noted Gretchen Mohen, MIS president. "We're always
looking for opportunities to further enhance the customer
experience. Whether we do so by introducing streamlined processes
or additional self-service tools and options, our objective is to
simply make it easy and convenient for investors to manage their
accounts and interact with us. This certification indicates we are
meeting those goals." Clients evaluated Mellon's performance in
factors that included satisfaction with the interactive voice
response system; performance of customer service representatives;
concern resolution; call duration, transfers and hold time; and
overall customer service satisfaction. Headquartered in Westlake
Village, Calif., J.D. Power and Associates is an ISO
9001-registered global marketing information services firm
operating in key business sectors including market research,
forecasting, consulting, training and customer satisfaction. The
firm's quality and satisfaction measurements are based on responses
from millions of consumers annually. J.D. Power and Associates is a
business unit of The McGraw-Hill Companies. Mellon Investor
Services, a subsidiary of Mellon Financial Corporation, is one of
the leading providers of shareowner and equity administration
services in the U.S. with more than 1,300 corporate clients,
representing 20 million shareholder accounts worldwide and
approximately 1.3 million optionees/employee stock plan
participants for small, middle-market and Fortune 500 corporations.
Additional information about Mellon Investor Services is available
at http://www.melloninvestor.com/ . Mellon Financial Corporation
(NYSE:MEL) is a global financial services company. Headquartered in
Pittsburgh, Mellon is one of the world's leading providers of
financial services for institutions, corporations and high net
worth individuals, providing asset management, wealth management,
asset servicing, issuer services and treasury services. Mellon has
approximately $5.8 trillion in assets under management,
administration or custody, including $1.034 trillion under
management. News and other information about Mellon are available
at http://www.mellon.com/ . DATASOURCE: Mellon Financial
Corporation CONTACT: Angie Miller, Corporate Affairs of Mellon
Financial Corporation, +1-516-338-3447, Web site:
http://www.mellon.com/ http://www.melloninvestor.com/
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