ServiceNow Advances Enterprise-Grade Generative AI Through Expanded Partnership With NVIDIA
18 Mars 2024 - 11:00PM
Business Wire
ServiceNow becomes one of the first platform
providers to access NVIDIA NIM inference microservices, enabling
faster, scalable, and more cost-effective large language model
development and deployment
NVIDIA GTC — ServiceNow (NYSE: NOW), the leading digital
workflow company making the world work better for everyone, today
announced an expansion of its partnership with NVIDIA to advance
the use of enterprise-grade generative AI (GenAI). ServiceNow is
one of the first platform providers to access NVIDIA NIM inference
microservices, enabling faster, scalable and more cost-effective
large language model (LLM) development and deployment.
Announced today by NVIDIA at GTC, NIM are part of new,
enterprise-grade GenAI microservices created to optimize inference
in LLMs. ServiceNow is using NIM to serve its Now LLMs – domain
specific LLMs that power capabilities within Now Assist,
ServiceNow’s generative AI experience. The NIM-deployed Now LLMs
will allow ServiceNow customers to scale generative AI across new
use cases.
“ServiceNow and NVIDIA are building a future where businesses
can break through every barrier,” said ServiceNow Chairman and CEO
Bill McDermott. “GenAI is unlocking a new era of growth, completely
reimagining digital experiences at scale. This is a
once-in-a-generation opportunity, with ServiceNow and NVIDIA
fueling technology breakthroughs.”
“Generative AI is driving a transformative leap that is shaping
the future of technology and business,” said Jensen Huang, founder
and CEO of NVIDIA. “Together, NVIDIA and ServiceNow are helping
enterprises everywhere embrace generative AI within the platforms
they use to serve customers, manage employees, enhance their
operations, and transform their industries.”
NVIDIA and ServiceNow announced their initial partnership to
develop powerful enterprise-grade generative AI capabilities in May
2023. Since then, the companies have launched programs such as AI
Lighthouse to fast track the development and adoption of GenAI;
delivered new GenAI-powered industry innovations like Now Assist
for Telecommunications Service Management (TSM); and collaborated
with technology leaders like Hugging Face and the Big Code
Community on StarCoder2, a family of open‑access LLMs for code
generation that sets new standards for performance, transparency,
and cost‑effectiveness. NVIDIA also uses ServiceNow Now Assist to
streamline its IT operations and improve employee experience with
conversational capabilities, empowering employees to
self-solve.
ServiceNow continues to improve its rapidly expanding generative
AI portfolio so enterprises can bring the power of GenAI to any
department, scale to other parts of the business quickly, and
accelerate value from AI spend. Internal GenAI use cases at
ServiceNow are delivering cost savings and increased productivity.
For example, in just the first 120 days using Now Assist,
ServiceNow projects it will save millions of dollars per year with
increased case deflection through improved self-service and is
realizing a 54% incident deflection rate with GenAI for employee
issues. Additionally, ServiceNow has seen a 48% code generation
acceptance rate internally with GenAI on the ServiceNow
platform.
NVIDIA NIM inference microservices are already integrated within
the Now LLM and available to all ServiceNow customers with Now
Assist installed.
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone.
Our cloud-based platform and solutions help digitize and unify
organizations so that they can find smarter, faster, better ways to
make work flow. So employees and customers can be more connected,
more innovative, and more agile. And we can all create the future
we imagine. The world works with ServiceNow™. For more information,
visit: www.servicenow.com.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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version on businesswire.com: https://www.businesswire.com/news/home/20240318887409/en/
Jacqueline Velasco (408)561-1937 press@servicenow.com
ServiceNow (NYSE:NOW)
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