Benchmark Communities’ Success in the Eliant Homebuyers’ Choice Awards Competition Continues in 2017 with Another Strong ...
20 Mars 2017 - 2:06PM
Business Wire
Company’s commitment to exemplary customer
service throughout each step of the home buying process earns it 16
awards across multiple categories in this year’s competition
Benchmark Communities (“Benchmark” or “the Company”), a leading
national homebuilder known for its industry-leading approach to
customer service, is excited to announce that once again, it was
one of the strongest performing homebuilders in the Eliant
Homebuyers’ Choice Awards competition, winning 16 awards across
multiple categories in 2017. With this impressive total, Benchmark
ranked in the top-four in total awards collected for the third
consecutive year.
“Our repeated success in this prestigious competition is
something that we truly value, as it reflects the great importance
we place on ensuring our customers have a memorable and enjoyable
home buying experience,” said Ralph Baja, National Director of
Customer Relations and Process Improvement at Benchmark
Communities. “Our customers are our lifeblood, and we are very
appreciative of their feedback and candor, which have been
fundamental in helping us become a brand synonymous with trust and
satisfaction.”
For 21 years, Eliant, the nation’s leading provider of customer
experience management services, has been conducting the Homebuyers’
Choice Awards, which is widely regarded among industry
professionals as the gold standard for measuring customer
satisfaction. Over 155 homebuilders across the U.S. and Canada
participated in this year’s competition, and winners were chosen
based on the feedback of more than 106,000 recent homebuyers.
Among the coveted awards Benchmark received in the 2017
competition was the Overall Purchase & Ownership Experience
Award for the Multi-Division category, which the Company also won
in 2016. Furthermore, Benchmark ranked in the top-10 in the
following categories:
- Proactive Communication of Construction
Progress
- Jobsite Cleanliness
- Design Selection Perceived Value
- Warranty Service: Repairs Completed
Right the First Time
- Proactive Communication of Loan
Status
Benchmark also received numerous awards in the categories for
Large Volume (126-275 closings) and Medium Volume (<125
closings), including:
- Purchase Experience (Large and Medium
Volume)
- Design Experience (Large and Medium
Volume)
- Construction Experience (Large and
Medium Volume)
- First Year Customer Service Experience
(Large and Medium Volume)
- Percentage of Sales from Referrals
(Large and Medium Volume)
- First Year Quality (Large Volume)
In addition to the company award categories, several Benchmark’s
team members were individually recognized for their hard work and
positive impact on the homebuilding industry. John Fent and Alan
Howery tied for top-three in the ‘Construction Representative of
the Year’ category, Elvia Ramirez ranked in the top-15 in the
‘Design Representative of the Year’ category, and Connie Wilson and
David Gottlieb ranked in the top-15 in the ‘Sales Representative of
the Year’ category.
“Each month, as I review the ratings and comments coming from
thousands of homebuyers from across the country, it is clear that
Benchmark Communities’ homebuyers are an unusually positive group,”
said Bob Mirman, Chief Executive Officer of Eliant. “It is,
therefore, not at all surprising that Benchmark Communities has
quickly become one of the country’s highest rated homebuilders. No
one knows more about the Benchmark customer experience than
Benchmark homebuyers, and I continue to be impressed by the
consistency with which these buyers tell us they received an
incredible purchase experience. Congratulations to the entire
Benchmark Communities’ team!”
To see a breakdown by category of all homebuilders in the 2017
Homebuyers’ Choice Awards competition to earn recognition, please
click this link.
About Benchmark Communities
Benchmark Communities designs, constructs and builds
high-quality, single-family homes for a variety of lifestyles and
budgets in California, Washington, North Carolina, South Carolina,
and Tennessee. The brand is recognized by homebuyers for its
high-quality construction and craftsmanship, cutting-edge home
design, and customer-centric service and warranty programs.
Benchmark Communities is a wholly-owned subsidiary of San
Jose-based UCP, Inc. (NYSE: UCP).
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version on businesswire.com: http://www.businesswire.com/news/home/20170320005026/en/
Benchmark CommunitiesInvestor
Relations:investorrelations@unioncommunityllc.com408-207-9499
x476orMedia Relations:Matthew Chudoba,
203-682-8217matthew.chudoba@icrinc.com
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