- WELL launches WELL AI Inbox Admin, a powerful AI-powered system
that creates efficient custom workflows to help optimize clinical
operations and manage incoming documents such as faxes which are
still prevalent in Canada's
healthcare ecosystem.
- WELL AI Inbox Admin seamlessly integrates with 'EMR' or
Electronic Medical Records systems such as WELL's OSCARPro EMR,
enabling quick patient information retrieval and the ability to
quickly triage and prioritize urgent matters, while its referral
management features save time and enhance patient care
pathways.
- An initial pilot involving six WELL clinics resulted in WELL AI
Inbox Admin managing more than 16,000 faxes, resulting in savings
of more than 60% of clinician time related to fax handling.
VANCOUVER, BC and TORONTO, Nov. 21,
2023 /PRNewswire/ - WELL Health Technologies Corp.
(TSX: WELL) (OTCQX: WHTCF) ("WELL" or the "Company"), a digital
health company focused on positively impacting health outcomes by
leveraging technology to empower healthcare providers and their
patients globally, is pleased to announce the launch of its latest
AI powered product, WELL AI Inbox Admin.
Dr. Michael Frankel, Chief
Medical Officer for WELL commented, "The launch of WELL AI Inbox
Admin marks a significant milestone as the third AI-driven product
in our suite, firmly aligning with WELL's mission to empower
healthcare practitioners through technology. The healthcare
industry still loves to fax at scale and while WELL creates the
technologies that replace fax, we are still years away from fully
moving on from faxes as a country. The vast majority of medical
clinicals and hospitals in Canada
have the challenge and related pain of fax related document
retrieval and management. WELL AI Inbox Admin has been shown to
reduce time associated with fax management by more than 60% by
seamlessly integrating AI into clinic workflows and digitizing
these documents and allowing them to be smartly categorized and
triaged."
Jeremy Mickolwin, VP of Clinical
Operations for WELL commented: "I have personally seen our clinical
team significantly freed up from document management using this
technology and know that it will benefit all our providers across
our clinical network. WELL is excited to continue its developments
in AI, and we plan on releasing more AI-driven products designed to
further improve clinic efficiency and patient outcomes in the
future."
WELL AI Inbox Admin enhances document handling with its smart
tagging technology that accurately reads and organizes incoming
content, such as faxes, ensuring documents are sorted and
categorized accurately. This not only minimizes common errors like
overlooked or misfiled documents but also significantly streamlines
the administrative workflow.
The system's seamless integration with EMRs, such as WELL's
OSCARPro system, creates a unified document management system,
enabling quick retrieval of patient information and smoothing of
various clinic processes. Its advanced triage capabilities are
especially beneficial, as WELL AI Inbox Admin accurately flags
urgent matters, ensuring that critical communications are promptly
addressed, and important patient information is readily accessible
when needed.
Referral management is also enhanced by WELL AI Inbox Admin, as
it automatically extracts the relevant patient information and
efficiently guides referrals to the correct providers. This feature
not only saves time but also ensures that patient care pathways are
optimized and human errors in transcription are minimized or
altogether eliminated.
According to the Ministry of Health in Ontario, Ontario healthcare providers still send an
estimated 152 million faxes each year and according to the Ontario
Medical Association, over 90% of doctors still use fax machines to
send documents such as prescriptions, test requisitions and
specialist referrals. While WELL Health's practitioner enablement
platform includes digital solutions, such as OceanMD's award
winning eReferral, eConsult and eOrder technologies that replace
faxes with more intelligent software, it will be years before faxes
are eliminated from the Canadian healthcare ecosystem. With WELL AI
Inbox Admin, clinicians can now use AI-powered technology to
simplify and organize this document management challenge, thereby
returning time and value to our healthcare ecosystem.
The initial deployment of WELL AI Inbox Admin in a pilot
involving six clinics yielded promising results: over 16,000 faxes
have been effectively managed, leading to a timesaving of over 60%
on managing fax communications. This translates into an average
savings of 18 hours per week for each clinic, showcasing the
system's remarkable impact on operational efficiency. Encouraged by
the success of the pilot, WELL is poised to expand the reach of
WELL AI Inbox Admin across its entire clinic network.
To learn more about the impact WELL AI Inbox Admin can have on
healthcare professionals, their practice's efficiency and patient
care, please visit inboxadmin.wellhealth.ai.
WELL HEALTH TECHNOLOGIES CORP.
Per: "Hamed Shahbazi"
Hamed Shahbazi
Chief Executive Officer, Chairman and Director
About WELL Health Technologies
Corp.
WELL's mission is to tech-enable healthcare providers. We do
this by developing the best technologies, services, and support
available, which ensures healthcare providers are empowered to
positively impact patient outcomes. WELL's comprehensive healthcare
and digital platform includes extensive front and back-office
management software applications that help physicians run and
secure their practices. WELL's solutions enable more than 33,000
healthcare providers between the US and Canada and power the largest owned and
operated healthcare ecosystem in Canada with more than 150 clinics supporting
primary care, specialized care, and diagnostic services. In
the United States WELL's solutions
are focused on specialized markets such as the gastrointestinal
market, women's health, primary care, mental health, revenue cycle
management, and practitioner recruiting. WELL is publicly traded on
the Toronto Stock Exchange under the symbol "WELL" and on the OTC
Exchange under the symbol "WHTCF". To learn more about the Company,
please visit: www.well.company.
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SOURCE WELL Health Technologies Corp.