CA Technologies Helps Royal Caribbean Transform IT and Focus on Service Quality
16 Octobre 2012 - 3:00PM
Business Wire
CA Technologies (NASDAQ: CA) today announced that Royal
Caribbean Cruises Ltd., the world’s second largest cruise company,
is using the company’s integrated and automated IT management
solutions to transform IT and enhance the guest experience on 35 of
its ships.
Technology plays an increasingly important role in delivering an
exceptional experience for Royal Caribbean’s guests. From
interactive screens that provide ship maps and restaurant menus to
facial recognition software that helps guests find their photos,
the innovative use of IT provides Royal Caribbean with a
competitive advantage.
“Our investment in technology has increased dramatically. Thanks
to CA Technologies Business Service Innovation approach, we have
transitioned our focus from maintaining IT systems to delivering
new, innovative guest services with speed and agility,” said Bill
Martin, Chief Information Officer for Royal Caribbean Cruises Ltd.
“CA Technologies has enabled us to transform our IT organization
and address the high expectations guests have as a result of the
trend towards consumerization of IT. Guests want wireless access to
the Internet from their smartphones, tablets, laptops and game
consoles the second they board the ship to access a range of
services; it’s imperative that we provide them the best possible
experience with those services.”
The ability to manage an increasingly complex IT environment
with as few resources as possible is vital to Royal Caribbean’s
ability to exploit new technologies that improve the guest
experience. To simplify IT management both on shore and onboard its
ships, the company uses a range of CA Technologies solutions,
including application performance management, infrastructure
management, automation, and project and portfolio management.
CA Application Performance Management helps Royal Caribbean
ensure quality of service and quality of experience for its Web
sites. CA APM enables the cruise company to identify and resolve
potential problems before they cause downtime and disruption for
guests.
Royal Caribbean uses CA Spectrum® and CA Virtual Assurance for
Infrastructure Managers to manage its on-board network and data
center devices. The integrated solution, used on SL class and OA
class ships, enables Royal Caribbean to monitor its infrastructure
across multiple platforms via user-friendly dashboards that help
the organization drill down to identify and fix the root cause of a
problem before it impacts guests.
Royal Caribbean also uses CA Client Automation to track
networked assets and deploy software upgrades remotely to help
minimize the need for IT staff to travel around the ship and ensure
devices remain continuously available.
With a massive IT program involving the modernization of legacy
applications planned for the next 12 to 18 months, CA Clarity™
Project and Portfolio Management (PPM) is an important tool for
Royal Caribbean. As Martin confirms, “Our project portfolio has
doubled in size over the last year and CA Clarity PPM plays a vital
role in helping us manage these projects in an efficient and
effective manner.”
“Hospitality companies such as Royal Caribbean know that the
guest experience has to exceed expectations from the first moment
of engagement throughout the entire stay. That means everything –
from the reservation system and check-in process to the baggage and
towel service – must run at optimal levels,” said Mike Sargent,
general manager, Enterprise Management, CA Technologies. “We take
pride in the important role our solutions play in delivering a
differentiating experience for Royal Caribbean customers and look
forward to the company’s continued success as it transforms its IT
systems to meet growing customer demands.”
For more information about Royal Caribbean’s use of CA
Technologies solutions, read this customer success story and watch
this video.
About CA Technologies
CA Technologies (NASDAQ: CA) provides IT management solutions
that help customers manage and secure complex IT environments to
support agile business services. Organizations leverage CA
Technologies software and SaaS solutions to accelerate innovation,
transform infrastructure and secure data and identities, from the
data center to the cloud. Learn more about CA Technologies at
www.ca.com.
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