8x8 Launches Operator Connect for Microsoft Teams to Streamline Reliable Telephony Deployment and Adoption for Organizations Using Teams
16 Avril 2024 - 10:00AM
Business Wire
8x8 is now the only Operator Connect Provider
with a Native Contact Center Solution Certified to Integrate with
Teams
8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact
center and unified communications platform provider, today
announced 8x8 Operator Connect for Microsoft Teams, a purpose-built
solution offering native Public Switched Telephone Network (PSTN)
calling in Microsoft Teams through the Operator Connect program.
The new solution adds an Operator Connect option powered by 8x8’s
leading Global ReachTM network to provide reliable calling,
streamlined deployment, and simplified management to increase admin
efficiency for Microsoft Teams Phone customers.
“There is a huge market opportunity for partners to extend the
value of the Microsoft Teams platform through telephony enablement
and CX services, such as contact center,” said Patrick Watson, Head
of Research at Cavell Group. “The launch of Operator Connect
provides customers with greater flexibility and opportunities to
augment their investment in the platform.”
Keys benefits of 8x8 Operator Connect for Microsoft Teams
include:
- Reliability, Security, and Support - Direct peering
through Microsoft Azure meets program architecture, security, and
network requirements for reliability together with a streamlined
support model and shared Service Level Agreements (SLAs) with
Microsoft for Operator Connect services.
- A Complete Portfolio - Flexible calling plans, and a
Teams-certified contact center with free on net calling to meet
each organization’s specific telephony and customer engagement
requirements.
- Familiar Teams Phone Experience - The ability to make
and receive calls through the Teams app minimizing training
requirements and accelerating onboarding.
- Increased Admin Efficiency - Admins can intuitively
provision numbers and manage users from the Microsoft Teams admin
center to improve deployment time.
8x8 Operator Connect for Microsoft Teams will launch with
flexible calling plans, and will support local presence in 20
countries, including the United States, United Kingdom, Canada, and
Australia.
“As a technology provider, it’s important to know what our
customers need from their software solutions, especially as
organizations consolidate their tech stack to allow them to fully
customize and streamline their workflows for business success,”
said Hunter Middleton, Chief Product Officer at 8x8, Inc. “We have
introduced 8x8 Operator Connect for Microsoft Teams to provide
customers with 8x8’s reliable network by adding PSTN calling
directly in Microsoft Teams, to improve productivity and efficiency
for organizations.”
“We continue to work with partners to offer Microsoft Teams
Phone customers flexibility to enable PSTN services and customer
engagement capabilities in Teams,” said Taimoor Husain, Modern
Workplace, GTM Strategy Lead for Operators at Microsoft. “8x8 is
now the first Operator Connect partner to offer a contact center
solution certified to integrate with Teams and we are pleased to
work with them to offer customers choice in PSTN connectivity
options.”
8x8 Operator Connect for Microsoft Teams is available now in an
invitation-only preview via 8x8's Early Access Program. Existing
8x8 customers who would like to register their interest in the
Early Access Program can sign up by emailing
customer.labs@8x8.com.
Read the article by Irwin Lazar, President and Principal Analyst
at Metrigy, about Selecting the Right Teams Phone Service. For more
information about 8x8 Operator Connect, visit 8x8 for Microsoft
Teams.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business
communications as a leading software as a service provider of 8x8
XCaaS™ (Experience Communications as a Service™), an integrated
contact center, voice communications, video, chat, and SMS solution
built on one global cloud communications platform. 8x8 uniquely
eliminates the silos between unified communications as a service
(UCaaS) and contact center as a service (CCaaS) to power the
communications requirements of all employees globally as they work
together to deliver differentiated customer experiences. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, X and Facebook.
8x8®, 8x8 XCaaS™, Experience Communications as a Service™,
Experience Communications Platform™ are trademarks of 8x8, Inc.
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Media: PR@8x8.com
Investor Relations: Investor.relations@8x8.com
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