ICTG Ict Grp., Inc. (MM)

ICT GROUP, INC. (NASDAQ:ICTG), a leading global provider of customer management and business process outsourcing solutions, announced today that it has been awarded a competitively bid Task Order under the General Services Administration’s USA Contact vehicle, to continue its operation of the Federal Citizen Information Center’s (FCIC) National Contact Center (NCC).

The task order was competed among the nine pre-qualified USA Contact contractors. ICT GROUP’s proposal was found to offer the greatest value to the government. The task order is for one base year with four one-year options. Its estimated value is $24 million over the next five years.

“This contract is a significant win for ICT GROUP, as it strengthens our position in the government sector in an era of increased federal competition,” stated John J. Brennan, Chairman and Chief Executive Officer of ICT GROUP. “Furthermore, this win demonstrates ICT GROUP’s ongoing commitment to the delivery of high-quality citizen services, which we have provided to the Federal government since 2004.”

ICT GROUP will continue to use its state-of-the-art contact center in Lakeland, FL, as well as begin utilizing its Lock Haven, PA, center to provide program redundancy and flexibility in responding to citizen phone calls, e-mails and Web chat inquiries to the National Contact Center.

Under the terms of the USA Contact Task Order supporting the National Contact Center, ICT GROUP will continue providing a fully integrated, multi-channel contact center solution, responding to citizen information needs via the toll-free 1-800-FED-INFO line, e-mail and Web chat inquiries received via the USA.gov website, orders for consumer publications to be processed by the Pueblo, CO, publication distribution center, and responding to public inquiries on behalf of selected federal agencies. ICT GROUP will deliver attended services from 8 a.m. – 8 p.m. (ET) on weekdays; the Company will continue to provide the USA.gov website with a state-of-the-art Web self-service Frequently Asked Questions (FAQ) tool, providing visitors with 24/7 access the most up-to-date information.

GSA’s Office of Citizen Services serves as the nation’s focal point for information and services offered by the federal government. The National Contact Center answers citizen inquiries on behalf of multiple federal agencies, including the Department of State’s Overseas Citizens Services Hotline, the Department of the Interior’s Fish and Wildlife Service Public Inquiry program, and a variety of E-Gov initiatives, via ICT GROUP’s fully integrated multi-channel citizen contact solutions.

A major component of the GSA’s Citizen Services E-Gov initiative, USA Contact gives federal agencies and departments an efficient, cost-effective contract vehicle for procuring single or multi-dimensional contact center services.

ICT GROUP will begin delivering services under its new contract on September 1, 2009.

About ICT GROUP:

ICT GROUP, headquartered in Newtown, Pa., is a leading global provider of customer management and business process outsourcing solutions. The Company provides a comprehensive mix of customer care/retention, up-selling/cross-selling, technical support and database marketing as well as e-mail management, data entry, collections, claims processing and document management services, using its global network of onshore, near-shore and offshore operations. ICT GROUP also provides interactive voice response (IVR) and advanced speech recognition solutions as well as hosted Customer Relationship Management (CRM) technologies, available for use by clients at their own in-house facility or on a co-sourced basis in conjunction with the Company’s fully integrated contact center operations. To learn more about ICT GROUP, visit the Company’s website at www.ictgroup.com.

Important Cautionary Information Regarding Forward-Looking Statements

This press release contains certain forward-looking statements concerning anticipated business under the U.S. GSA contract. The forward-looking statements involve assumptions and are subject to substantial risks and uncertainties. Whenever possible, forward-looking statements are preceded by, followed by or include the words “believes,” “expects,” “estimates,” “anticipates” or similar expressions, which speak only as of the date the statement is made. ICT GROUP assumes no obligation to update any such forward-looking statements. For such statements, ICT GROUP claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995. The actual level of business under the U.S. GSA contract may differ materially from the level disclosed in the forward-looking statements as a result of various factors, including without limitation, the actual demand for services under the contract, a party invoking cancellation or other provisions of the contract, and those discussed in ICT GROUP’s annual report on Form 10-K for the year ended December 31, 2008, and other documents, such as reports on Form 8-K and reports on Form 10-Q filed by ICT GROUP with the Securities and Exchange Commission. Although ICT GROUP believes that the expectations reflected in such forward-looking statements are reasonable, there can be no assurance that such expectations will prove to be correct and we undertake no obligation to update such expectations.

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