Kelly Services(R) Wins Inavero's 2014 Best of Staffing(R) Client Award
19 Février 2014 - 3:52PM
Marketwired
Kelly Services(R) Wins Inavero's 2014 Best of Staffing(R) Client
Award
Client Satisfaction Scores Far Higher Than Industry Norms
TROY, MI--(Marketwired - Feb 19, 2014) - Kelly Services, a
leader in providing workforce solutions, announced today it has
been named as one of Inavero's 2014 Best of Staffing® Client Award
winners. Presented in partnership with CareerBuilder, the fifth
annual Best of Staffing award provides the only statistically valid
and objective service quality benchmarks for the industry,
revealing which staffing companies deliver the highest quality of
service to their clients. In a year when the staffing industry's
client service quality scores are trending down once again, the
Best of Staffing winners scored well above industry service
benchmarks. Kelly Services is one of the best staffing companies
for employers to call when they are looking to hire temporary,
contract, or permanent employees.
Less than two percent of all staffing companies in the U.S. and
Canada receive the Best of Staffing award for service excellence
utilizing the Net Promoter® methodology. The stark contrast in
client satisfaction scores compared to the industry average is a
clear indication that the firms who have earned the 2014 Best of
Staffing Client award truly stand out for their service quality.
Kelly Services received satisfaction ratings of 9 or 10 out of 10
from 65 percent of their clients, nearly double the industry's
average of 35 percent.
"Kelly Services is proud and honored to be a part of this group
of U.S. and Canadian staffing firms named to the Best of Staffing
Client List by Inavero," said Carl Camden, President and Chief
Executive Officer, Kelly Services. "The workforce is changing, but
one thing remains the same for our clients and that is the desire
for partnerships that deliver strategic value and exceptional
service."
"The staffing industry is helping organizations bridge the
skills gap and add jobs today more than at any other point in US
history," said Inavero Founder and CEO, Eric Gregg. "Between the
well documented skills gaps and economic uncertainty, partnering
with a top staffing agency is more important now than ever. The
2014 Best of Staffing award was earned by less than two percent of
the more than 12,000 staffing firms in the U.S. In an era of
scarce qualified talent, hard to fill positions, and
ever-increasing expectations, these agencies have proven they have
what it takes to deliver exceptional service to both clients and
job candidates. We're proud of the accomplishments of our 2014
award recipients."
Net Promoter, NPS, and Net Promoter Score are trademarks of
Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
Net Promoter Score is calculated by taking the percentage of
respondents who, on a scale of 0 to 10, rate their likelihood to
recommend the staffing agency with a score of 9 or 10 (promoters)
and subtracting the percentage who rate the staffing agency a 6 or
lower (detractors).
About Inavero Inavero administers more staffing agency client
and talent satisfaction surveys than any other firm in the world.
Inavero's team reports on satisfaction surveys from more than
500,000 staffing agency clients and talent each year and the
company serves as the American Staffing Association's exclusive
service quality partner.
Inavero's Best of Staffing® is the nation's only award that
recognizes staffing agencies that receive remarkable reviews from
their clients and the people they help find jobs (employed
talent). Bestofstaffing.com is the central place that
businesses and talent go to find the best staffing agencies to call
when they are in need.
About Kelly Services Kelly Services, Inc. (NASDAQ: KELYA)
(NASDAQ: KELYB) is a leader in providing workforce solutions.
Kelly® offers a comprehensive array of outsourcing and consulting
services as well as world-class staffing on a temporary,
temporary-to-hire and direct-hire basis. Serving clients around the
globe, Kelly provided employment to approximately 540,000 employees
in 2013. Revenue in 2013 was $5.4 billion. Visit kellyservices.com
and connect with us on Facebook, LinkedIn, & Twitter. Download
The Talent Project, a free iPad® app by Kelly Services.
iPad is a trademark of Apple Inc., registered in the U.S.
and other countries. App Store is a service mark of Apple
Inc.
Media Contact Jane Stehney Kelly Services, Inc. 248-244-5630
stehnja@kellyservices.com
Kelly Services (NASDAQ:KELYA)
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