RA'ANANA, Israel, March 22, 2012 /PRNewswire/ --
NICE (NASDAQ: NICE), a long-standing Preferred Solutions
Developer for Cisco, announced today that they have expanded their
relationship with Cisco (NYSE: CSCO), with NICE becoming a part of
the Cisco SolutionsPlus program for Cisco MediaSense.
Cisco SolutionsPlus is a program that delivers a one-stop
ordering experience for Cisco's customers, channel partners, and
sales teams for select third-party products and applications. Cisco
will be offering NICE SmartCenter business solutions and the
following Workforce Optimization products as part of their
SolutionsPlus program: NICE Interaction Management, NICE Quality
Management, and NICE Interaction Analytics.
John Hernandez, Vice President
and General Manager of the Customer Collaboration Business Unit at
Cisco, said, "We have been working with NICE for over a decade, and
are now taking our relationship to the next level with NICE
business solutions built on the Cisco MediaSense recording
platform. Together, Cisco and NICE are providing innovative
solutions to enterprises seeking to improve their understanding of
customer interactions and increase the value of their contact
centers. NICE was invited to become a SolutionsPlus member based on
its market share leadership, excellent customer references, and
proven service and support organization."
"We are very selective on which products get into the Cisco
SolutionsPlus Program, and the NICE offering provides a unique
combination of solutions which can now be offered as an integral
part by Cisco and our channel partners for impacting customer
interactions," Mr. Hernandez continued.
Udi Ziv, President of the NICE
Enterprise Group, said, "We are excited about taking this important
relationship with Cisco to the next level. Having been selected as
a leading provider of such strategic contact center business
solutions and workforce optimization products is a testament to the
unique value add of the NICE offerings for increasing revenues,
enhancing customer experience, improving regulatory compliance, and
optimizing contact center operations. Our selection into the
SolutionsPlus program will allow our customers to purchase a
complete suite of contact center business solutions while
maintaining a best-of-breed strategy, and will further increases
NICE's reach in the field."
NICE has been a Cisco technology partner since 2000, and has
achieved the highest level of Preferred Solution Developer in the
Cisco Developer Network program. NICE interoperates with
Cisco Unified Communications Manager, Cisco Unified Contact Center
Enterprise, Cisco MediaSense, and other Cisco products.
The NICE Enterprise offering addresses the needs of
customer-centric businesses with intent-based solutions. Driven by
real-time, cross-channel analytics, NICE provides solutions for
increasing revenue, enhancing customer experience, improving
regulatory compliance, and optimizing contact center and back
office operations. NICE Enterprise solutions are implemented by
contact centers of all sizes, branches, trading floors and back
offices.
About NICE
NICE (NASDAQ: NICE) is the worldwide leader of intent-based
solutions that capture and analyze interactions and transactions,
realize intent, and extract and leverage insights to deliver impact
in real time. Driven by cross-channel and multi-sensor analytics,
NICE solutions enable organizations to improve business
performance, increase operational efficiency, prevent financial
crime, ensure compliance, and enhance safety and security. NICE
serves over 25,000 organizations in the enterprise and security
sectors, representing a variety of sizes and industries in more
than 150 countries, and including over 80 of the Fortune 100
companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks
are trademarks of their respective owners. For a full list of
NICE Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking
Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Messer Ziv, are based
on the current expectations of the management of NICE-Systems Ltd.
(the Company) only, and are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain
certain marketing and distribution arrangements. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by
law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Anat Earon-Heilborn +
972(9)775-3798, ir@nice.com, CET
SOURCE NICE Systems Ltd.