RA'ANANA, Israel, April 17, 2012 /PRNewswire/ --
NICE (NASDAQ: NICE) announced today that it will be
heading a session on "How Voice of the Customer and Lifetime Value
Can Lead To Real-Time Satisfaction For Driving Future Results" at
the Frost & Sullivan MindXchange 2012, taking place at the
Marriott Marco Island Beach Resort Marco
Island, FL, April 15-18, 2012.
This session will take place today, at 3:50pm. NICE will also be demonstrating the
advanced capabilities of its comprehensive customer service
offering, including NICE Fizzback. Also during the event,
Matthew Storm, Director of
Innovation & Solutions at NICE, will present "Impacting Every
Customer Interaction."
"Voice of the Customer is gaining a lot of attention, and there
are many ways which organizations can leverage this data to better
understand and predict customer behavior as well as define
objectives for customer-facing employees," said Brian Powers, Client Services Director at NICE.
"Add to that the need to move the needle for Net Promoter Score
(NPS), and this discussion will allow people to come away with a
deeper understanding of customer feedback, survey saturation and
best practices."
During the session with Brian
Powers, participants will discuss how Voice of the Customer
can drive results by addressing some tough issues, such
as:
- Is the customer always right? Are unsatisfied customers
worth the effort of saving? If so, at what cost?
- Can front-line service staff training needs be determined based
directly on customer feedback?
- Are there ways to overcome survey saturation and get to the
critical pieces of VoC results in real-time?
NICE Fizzback is NICE's Voice of the Customer
solution, providing software solutions for Real-Time Customer
Feedback that drive customer loyalty and employee performance. The
award winning Fizzback solution helps companies to listen, respond
and act in real-time to their customers' comments.
NICE Systems will also be the Senior Panel Sponsor at the 2012
Customer Care Leadership Forum organized by Argyle Executive Forum
on today in New York City. During
this invitation-only event, David
Morse, Regional Vice President Sales at NICE, will moderate
the panel discussion "Leadership Speaks: Customer Care Predicts and
Prepares." The panel discussion will take place from 9:50-10:35 a.m. Topics include: the toughest
challenges Customer Care executives are facing in 2012; how the
role of the Customer Care Professional continues to evolve; the
change of skill sets within Customer Care; how new technologies are
changing the role of customer care and the way organizations
interact with customers; and how to balance the short terms needs
of the organization with the long term needs of sustainable growth.
Aviad Abiri, Vice President,
Business Solutions at NICE, will be one of the panel members.
About NICE
NICE (NASDAQ: NICE), is the worldwide leader of intent-based
solutions that capture and analyze interactions and transactions,
realize intent, and extract and leverage insights to deliver impact
in real time. Driven by cross-channel and multi-sensor analytics,
NICE solutions enable organizations to improve business
performance, increase operational efficiency, prevent financial
crime, ensure compliance, and enhance safety and security. NICE
serves over 25,000 organizations in the enterprise and security
sectors, representing a variety of sizes and industries in more
than 150 countries, and including over 80 of the Fortune 100
companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks
are trademarks of their respective owners. For a full list of
NICE Systems's marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Messer Powers, are
based on the current expectations of the management of NICE Systems
Ltd. (the Company) only, and are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain
certain marketing and distribution arrangements. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by
law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Anat Earon-Heilborn,
+972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems Ltd.