BEDFORD, Massachusetts and
RA'ANANA, Israel, May 22, 2012 /PRNewswire/ --
Acme Packet® (NASDAQ: APKT), the leader in session delivery
networks, and NICE (NASDAQ: NICE) today announced the industry's
first available solution for interactive session recording based on
the Internet Engineering Task Force's (IETF) Internet draft of the
standardized Session Recording Protocol (SIPREC). The solution
delivers affordable, reliable, and scalable recording to
enterprises, contact centers, and service providers, offering
hosted session recording or contact center outsourcing.
The new solution from NICE and Acme Packet allows organizations
to leverage the NICE Interaction Management suite and Acme Packet's
Net-Net Session Director session border controller (SBC) in real
time, while reducing the total cost of ownership of the entire
system, regardless of the telephony infrastructure they use.
News Highlights:
- Support for SIPREC with a joint solution that enhances
recording functionality in environments that utilize voice over IP
(VoIP) and SIP trunking, as well as IP-based video calling,
collaboration, and chat.
- The SIPREC protocol enables NICE and Acme Packet customers,
such as contact centers and enterprises, to simplify and
consolidate recording by leveraging Acme Packet's SBC to fork
real-time media to NICE Interaction Management without impacting
live sessions.
- The combined solution offers a number of advantages over
proprietary approaches, including increased recording capacity and
functional enhancements, such as load balancing and enhanced
configuration control, while assuring regulatory compliance.
- When coupled with the NICE Interaction Management platform,
Acme Packet's SBCs ensure accuracy and impeccable audio quality for
the most accurate speech analytics as well as real-time
decision-making and guidance.
Solution Benefits:
- Consolidation of recording infrastructure without sacrificing
recording reliability
- Utilization of recording for new SIP-based unified
communications, SIP trunking, and interactive voice response
deployments
- Simplification of recording deployments through flexible
recording control and scalability to tens of thousands of
concurrent recordings and sessions
"We are pleased to work with Acme Packet on joint recording
solutions based on SIPREC," said Eran
Vanounou, General Manager of the Product and Technology Unit
at NICE. "As the demand for compliance recording for VoIP and
other forms of IP-based real-time communications increases,
compatibility with Acme Packet's SBCs is critical for meeting the
growing needs of our customers."
"NICE has been a strategic technology and interoperability
partner with Acme Packet for a number of years," said Dino Di Palma, Acme Packet's chief operating
officer. "Whether our customers use session recording for
quality assurance, compliance, or new revenue-generating services,
NICE and Acme Packet deliver recording solutions for providing the
functionality and flexibility for understanding customer
interactions, meeting legal compliance, and improving the value of
every contact center and business."
Tags:
SIPREC, APKT, Acme Packet, NICE, NICE Systems, session border
controllers, SBC, recording, session recording, cloud, VoIP, voice
over IP, SIP, session initiation protocol, SIP trunking,
communications, contact centers, service providers, unified
communications, IETF, Internet Engineering Task Force
About NICE
NICE (NASDAQ: NICE), is the worldwide leader of intent-based
solutions that capture and analyze interactions and transactions,
realize intent, and extract and leverage insights to deliver impact
in real time. Driven by cross-channel and multi-sensor analytics,
NICE solutions enable organizations to improve business
performance, increase operational efficiency, prevent financial
crime, ensure compliance, and enhance safety and security. NICE
serves over 25,000 organizations in the enterprise and security
sectors, representing a variety of sizes and industries in more
than 150 countries, and including over 80 of the Fortune 100
companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see: http://www.nice.com/nice-trademarks.
About Acme Packet
Acme Packet (NASDAQ: APKT), the leader in session delivery
network solutions, enables the trusted, first-class delivery of
next-generation voice, data and unified communications services and
applications across IP networks. Our Net-Net product family
fulfills demanding security, service assurance and regulatory
requirements in service provider, enterprise and contact center
networks. Based in Bedford,
Massachusetts, Acme Packet designs and manufactures its
products in the USA, selling them
through over 220 reseller partners worldwide. More than 1,600
customers in 107 countries have deployed over 16,000 Acme Packet
systems, including 88 of the top 100 service providers and 41 of
the Fortune 100. For more information visit
http://www.acmepacket.com.
More about Acme Packet:
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Forward-Looking Statements - NICE
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements are based on the current
expectations of the management of NICE-Systems Ltd. (the Company)
only, and are subject to a number of risks and uncertainties that
could cause the actual results or performance of the Company to
differ materially from those described herein, including but not
limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms) and
the resulting uncertainties; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; pressure on pricing resulting from
competition; and inability to maintain certain marketing and
distribution arrangements. For a more detailed description of the
risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company's Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
Acme Packet, Inc. Safe Harbor
Statement
Statements contained herein that are not historical fact may be
forward-looking statements within the meaning of Section 27A of the
Securities Act of 1933 and Section 21E of the Securities Exchange
Act of 1934. Such forward-looking statements may relate to, among
other things, expected financial and operating results, expected
growth rates, future stock-based compensation and amortization
expenses, future business prospects and market conditions. Such
forward-looking statements do not constitute guarantees of future
performance and are subject to a variety of risks and uncertainties
that could cause actual results to differ materially from those
anticipated. These include, but are not limited to: the amount of
stock-based compensation awarded; the applicable Company stock
price used to determine stock-based compensation; the exercise
pattern of employee stock options; difficulties expanding the
Company's customer base; difficulties leveraging market
opportunities; difficulties providing solutions that meet the needs
of customers; poor product sales; long sales cycles; difficulties
developing new products; difficulties in relationships with vendors
and partners; higher risks in international operations;
difficulties managing rapid growth; difficulties managing the
Company's financial performance; the ability to hire and retain
employees and appropriately staff operations; the Company's cash
needs; the impact of new accounting pronouncements and increased
competition. Additional factors that could cause actual results to
differ materially from those projected or suggested in any
forward-looking statements are contained in the Company's recent
filings with the Securities and Exchange Commission, including
those factors discussed under the caption "Risk Factors" in such
filings.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Anat Earon-Heilborn +972-9-775-3798,
ir@nice.com, CET
For more information about Acme Packet:
Media and Industry Analysts:
Mike O'Malley
Acme Packet
+1-781-869-2975
apktpr@acmepacket.com
Agency Contact
Katelyn Henry
Version 2.0 Communications
+1-617-426-2222 x113
khenry@v2comms.com
SOURCE Acme Packet and NICE Systems