RA'ANANA, Israel, March 19, 2015 /PRNewswire/ --
NICE Systems (NASDAQ: NICE) today announced that it has
been selected to the 2015 CRM Watchlist, an impact award that
highlights the most influential CRM companies in the industry.
NICE was selected among 20 top companies, based on a set of 12
stated criteria and additional information-gathering by analyst and
influencer Paul Greenberg, who runs
the Watchlist.
"To win this," said Greenberg, "You have to be a formidable
presence in the market. You are a company that has a great value,
not just to the customers you serve, but also to the market you
reside in. You are a company that has a sustainable impact on the
actual direction that your market takes, and thus, for a company
considering the purchase of products or services, a more than
viable candidate for being the top choice in their arsenal."
NICE was recognized for its Customer Engagement Analytics (CEA)
offering, which enables organizations to deliver an effortless,
consistent and personalized experience throughout the customer
journey, across service channels and touch points. Driven by
real-time, cross-channel analytics, NICE's CEA offering features
solutions for enhancing the customer experience, streamlining
operational efficiency, improving employee performance, increasing
revenue, and complying with policies and regulations.
Organizations can use these solutions to better understand their
customers, predict and shape their next actions, and ensure that
employees are engaged, knowledgeable and ready for every
interaction.
"Based on the inputs we receive from our work with our
customers, partners and market analysts, we see that more and more
organizations understand the need to look at their customers'
journeys holistically in order to create the perfect experience,"
said Miki Migdal, President, NICE
Enterprise Product Group. "The ability to connect the dots between
the siloes along the customer journey enables organizations to be
ready for every interaction so that they can proactively address
customer issues before they arise and deliver the best experience
at every touch point. Over time, we help businesses build loyalty,
trust, and revenue."
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Mr. Migdal, are based on the current beliefs,
expectations and assumptions of the management of NICE-Systems Ltd.
(the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking
statements are subject to a number of risks and uncertainties that
could cause the actual results or performance of the Company to
differ materially from those described herein, including but not
limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms)
potentially impacting our business and financial condition;
competition; changes in technology and market requirements; decline
in demand for the Company's products; inability to timely develop
and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired
operations, products, technologies and personnel; loss of market
share; an inability to maintain certain marketing and distribution
arrangements; and the effect of newly enacted or modified laws,
regulation or standards on the Company and our products. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Yisca Erez +972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems