RA’ANANA, Israel, December 17, 2015 /PRNewswire/ --
NICE Systems (NASDAQ: NICE)
today announced that it has received a TMC 2015 Customer Experience
Innovation Award, demonstrating the company's exceptional
contributions to the industry.
The 2015 Customer Experience Innovation Award recognizes
best-in-class companies setting the standard in delivering
exceptional customer experiences and is presented by TMC's
CUSTOMER magazine.
NICE won the award for its groundbreaking Customer Engagement
Analytics (CEA) solution powered by state-of-the-art Big Data
technology. NICE CEA enables
businesses to uncover business insights by analyzing, identifying,
quantifying and monitoring what was said, written and done during
customer interactions, across all channels.
Combining data from transactions, interactions, agents' desktop
activity, and customer feedback, NICE
CEA generates a complete view of the customer journey, both
for individual customers and customers at large. By dynamically
mapping the entire customer journey, NICE
CEA helps organizations understand how their customers
interact with them, identify journey bottlenecks and pitfalls,
reduce customer effort and optimize the customer experience.
"We are proud to be recognized by TMC for the excellence and
innovation of our Customer Engagement Analytics solutions," said
Miki Migdal, President of the NICE
Enterprise Product Group. "The organizations we serve have a clear
need to better understand their customers in order to be
successful. Our solutions allow organizations to understand how to
deliver value from customer data. The innovation of our solutions
is grounded in this vision and reflects an effective approach to
addressing today's challenges in delivering an outstanding customer
experience."
"We congratulate NICE for receiving a 2015 Customer Experience
Innovation Award. NICE and its Customer Engagement Analytics have
been selected for enhancing the customer experience and improving
business relationships," said Rich
Tehrani, CEO, TMC. "We're pleased to recognize this
achievement."
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
enterprise software solutions that empower organizations to make
smarter decisions based on advanced analytics of structured and
unstructured data. NICE solutions help the world's largest
organizations deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 80 of the Fortune 100
companies, are using NICE solutions. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including
those by Mr. Migdal, are based on the current beliefs,
expectations and assumptions of the management of
NICE-Systems Ltd. (the Company). In some cases, such
forward-looking statements can be identified by terms such as
believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to
a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company's
customer base (particularly financial services firms) potentially
impacting our business and financial condition; competition;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; and the effect of newly enacted or modified laws,
regulation or standards on the Company and our products. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by
law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Yisca Erez, +972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems