NICE Launches its New Version of NICE Workforce Management Solution to Improve Productivity & Operational Efficiency across t...
23 Mai 2016 - 9:13PM
Business Wire
Latest release of WFM solution further improves
synergy and time savings, lowers TCO and features better usability
for managing time off
NICE Systems (NASDAQ: NICE) today announced the latest
release of NICE WFM, which provides tighter integration with other
NICE solutions for improved synergy, security, time savings and
lower total cost of ownership.
Enhanced usability for managing time off increases accuracy
particularly in today’s flexible environments where agents’ days
off and day lengths vary. This also benefits the back office by
ensuring more consistent handle time times. These capabilities,
together with the following new features, significantly improve
productivity and operational efficiency across the
organization.
- Increased granularity for Time-Off
Manager — Agents and supervisors can now request and manage
time off according to hours, instead of days, providing a more
practical solution for today’s scheduling needs
- Greater capabilities with Work
Journal — Employees and supervisors can enter in bulk the
amount of work completed per day to quantify work volume for
“off-desktop” type activities, and entered history can be used
downstream for forecasting and scheduling
- New time standards for
forecasting — Administrators can enter a “standard” value once
and use it for all future forecasts. They can set a day of week or
time of day which is very useful when handle data is not easily
retrievable from various customer systems
- Improved long-range planning with
Employee Engagement Manager — Agents and users will enjoy an
enhanced UI and the new API’s tighter integration for long-range
planning.
Miki Migdal, President of the NICE Enterprise Product
Group:
“This latest version of our Workforce Management solution
reflects NICE’s commitment to helping our customers achieve their
business goals by providing flexible, agent-centered solutions that
reflect current trends in employee engagement and enable users to
deliver the best possible customer experience. Developed by paying
close attention to our customers’ evolving needs, these new
features underscore our market leadership position.”
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
enterprise software solutions that empower organizations to make
smarter decisions based on advanced analytics of structured and
unstructured data. NICE solutions help the world’s largest
organizations deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 80 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including those by Mr.
Migdal, are based on the current beliefs, expectations and
assumptions of the management of NICE-Systems Ltd. (the Company).
In some cases, such forward-looking statements can be identified by
terms such as believe, expect, may, will, intend, project, plan,
estimate or similar words. Forward-looking statements are subject
to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20160523006371/en/
NICE SystemsCorporate Media ContactErik Snider, +1 877
245 7448erik.snider@nice.comorInvestorsMarty Cohen, +1 212
574 3635, ETir@nice.comorYisca Erez, +972 9 775 3798,
CETir@nice.com
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