NICE Stands Out for its Technology Innovation, Receiving Four TMC Accolades for Delivering Customer Service-Enhancing Solutions
14 Novembre 2017 - 1:00PM
Business Wire
TMC presented NICE with four product of the
year and technology innovation awards for its omnichannel
recording, voice authentication and customer journey solutions
NICE (Nasdaq:NICE) today announced that it has received
four awards presented by TMC, a global integrated media company,
for delivering exceptional communications and contact center
solutions. Two of the awards recognized NICE Engage and NICE
Real-Time Authentication (RTA) as 2017 Communications Solutions
Products of the Year. NICE RTA was also selected as a 2017 Contact
Center Technology Award winner, as was NICE Customer Journey
Solutions.
NICE Engage provides comprehensive, concurrent omnichannel
interaction recording in a single platform, facilitating regulatory
compliance and standardized optimization processes. The insights
gained from coherent recording and analytics across all channels
improve contact center operational efficiency, enhance customer
satisfaction, and help assure compliance. The solution is also
seamlessly scalable and flexible, supporting virtually any
telephony environment (including VoIP, SIP, traditional TDM, and
hybrid networks) as the contact center grows and evolves.
NICE Real-Time Authentication is a voice biometrics-based
solution for strong and completely inconspicuous caller
identification during the first few seconds of any call or via the
Interactive Voice Response (IVR) system. By integrating with an
enterprise's existing call recording capabilities, RTA leverages
historical calls for rapid passive caller enrollment, with no
additional interactions required. This generates the most accurate
voiceprints for up to millions of individuals in just a few months,
which increases usage, reduces friction and greatly accelerates a
company's return on the investment in authentication and fraud
prevention.
NICE Customer Journey Solutions connect the dots across all
channels and touch points, enabling organizations to drive value
from their customer data. That value could be delivering a better
customer experience, unlocking operational efficiencies, or driving
bottom line results. By having a complete picture of customer
interactions across service channels, organizations can predict and
act on the insights gained to deliver a more consistent and
personalized customer experience.
Rich Tehrani, CEO of TMC:“It gives me great pleasure to
honor the recipients of the 2017 Communications Solutions Product
of the Year Award and the Contact Center Technology Award. True
leaders within their industries, these honorees represent the
best-of-the-best products and solutions available on the market
today. We are proud to recognize NICE among this year’s winners,
pointing to the company’s achievement in delivering market-leading
products and services that enhance customer service and best
facilitate voice, data and video communications.”
Miki Migdal, president of the NICE Enterprise Product
Group:“We are delighted to have received these four TMC awards,
as they represent further recognition of our commitment to
leadership and innovation in customer experience optimization.
NICE’s solutions serve leading organizations across a variety of
industries, enabling them to perform real-time data analytics, gain
insight into the full customer journey, and ultimately deliver
smarter and faster customer service. This is what enables our
clients’ to reinvent the customer experience and maintain a
competitive edge in the market.”
About NICENICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20171114005767/en/
NICECorporate Media ContactIlana Hart,
+972-9-775-3818ilana.hart@nice.comorInvestorsMarty Cohen, +1
551 256 5354, ETir@nice.comYisca Erez +972 9 775 3798,
CETir@nice.com
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juin 2024 à Juil 2024
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juil 2023 à Juil 2024