NICE Achieves the Highest & Furthest Overall Position in Gartner's Magic Quadrant for Workforce Engagement Management for Fou...
24 Février 2020 - 5:00PM
Business Wire
NICE recognized by Gartner for its completeness
of vision and ability to execute for its Workforce Engagement
Portfolio
NICE (Nasdaq: NICE) today announced its recognition as a
Leader in Gartner’s Magic Quadrant for Workforce Engagement
Management1 report for the fourth consecutive year. NICE is
positioned again this year with the highest position on the
'Completeness of Vision' and furthest position on the 'Ability to
Execute' axes, respectively. Issued on February 20, the report
recognizes NICE as a Leader.
NICE is the only vendor to be named a Leader by Gartner
across both their Magic Quadrant for Contact Center as a Service,
North America report2, published in October 2019, and Magic
Quadrant for Workforce Engagement Management report.
Jim Davies and Jim Robinson, Analysts and Co-authors of
the report wrote, "Technology convergence and innovation continue
to reshape the WEM market. Engaged employees are essential to
achieve customer service ambitions and overall customer
experience."
Barry Cooper, President, NICE Enterprise Group, said,
“Organizations of all sizes globally are racing to meet the
transformative needs of today’s digital generation. In doing so,
they are looking for smart ways to deeply understand and engage
their employees. With NICE, organizations can rely on the
industry’s most comprehensive and unified workforce engagement
suite. We think Gartner’s Magic Quadrant for Workforce Engagement
Management provides an independent assessment of the market and
NICE is proud to be recognized as a Leader for the fourth
consecutive year, making it the only organization to be recognized
as a Leader in both the Magic Quadrant for Workforce Engagement
Management and Magic Quadrant for Contact Center as a Service.”
Defining a Leader The annual Gartner Inc. report offers a
comprehensive look at the WEM marketplace as well as a snapshot of
the vendors in it via its Magic Quadrant, which positions companies
in one of the four quadrants, one of which is the Leaders quadrant.
The analyst firm states that "Leaders provide functionally broad
and deep WEM solutions that can be deployed and supported globally.
Their software is suitable for enterprises of all sizes and
complexity, and they have broad industry coverage. Their revenue is
strong and new references are readily available."1
1Source: Gartner, “Magic Quadrant for Workforce Engagement
Management,” Jim Davies, Jim Robinson, 20 February 2020. 2Referred
to as NICE inContact in the Magic Quadrant for Contact Center as a
Service, North America.
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20200224005627/en/
Corporate Media Contact Christopher Irwin-Dudek,
201-561-4442, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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