NICE recognized for innovations that accelerate
digital transformation and drive CX personalization
NICE (Nasdaq: NICE) today announced it has been
recognized by Frost & Sullivan with the 2022 Best Practices
Company of the Year Award in the North American Contact Center
industry. A top honor, the Frost & Sullivan Company of the Year
Award recognizes companies at the forefront of innovation and
growth based on a visionary understanding of the future. NICE was
praised for its regular cadence of development and innovation
around major industry trends, such as digital transformation,
personalization, omnichannel service delivery, employee and
customer engagement and the infusion of intelligence across the
customer journey.
According to Frost & Sullivan, a fundamental reason that
NICE is a leader in the market is its continuous innovation, which
consistently pushes the envelope on key trends in the industry.
As part of its mission to create extraordinary customer
experiences from the digital doorstep across the entire customer
journey, NICE recently introduced Customer Experience Interactions
(CXi). CXi embodies all the components of the NICE CXone platform
into an intelligent framework for customer interactions,
fundamentally changing the way organizations engage and interact
with customers. It enables connected, smart, hyper-personalized
customer engagements, using a combination of contact center as a
service, workforce optimization, analytics, artificial intelligence
(AI), and digital self-service all seamlessly integrated into
CXone.
“The seismic shifts in technology innovation and adoption result
in the constant creation of new consumer expectations,” said
Barak Eilam, NICE CEO. “As those expectations have risen,
easy, quick, clear and intuitive experiences have become a given
for customers, requiring businesses to differentiate beyond the
boundaries of the contact center. We are honored to be recognized
by Frost & Sullivan for innovating at the forefront of customer
experience trends, adding new functionality to customer care before
others in the market.”
Frost & Sullivan released an award write up alongside the
2022 Company of the Year Award, recognizing NICE as excelling
across criteria in the contact center space, such as addressing
unmet needs, providing visionary scenarios through mega trends,
leadership focus, and brand equity. The write up details how the
reputation of the contact center has dramatically shifted,
increasing its importance and expanding its role within
organizations.
According to the Frost & Sullivan write up, “To be a winner
in this increasingly complex industry means providing an extensive
array of integrated solutions on a modern platform that takes
advantage of the cloud and AI technologies. NICE, a leader in the
contact center industry, has long been navigating the waters of
technological change.”
Nancy Jamison, Frost & Sullivan Industry Director,
said “Driven by the winds of consumer preference, sentiment and
expectation, NICE has continuously innovated to accommodate a
rapidly changing consumer base.”
Each year, Frost & Sullivan presents a Company of the Year
award to the organization that demonstrates excellence in growth
strategy and implementation in its field. The award recognizes a
high degree of innovation with products and technologies and the
resulting leadership in terms of customer value and market
penetration. Industry analysts compare market participants and
measure performance through in-depth interviews, analyses, and
extensive secondary research to identify best practices in the
industry.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Eilam, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220310005056/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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