NICE Received Highest Score for Attended Automation Use Case In 2022 Gartner® Critical Capabilities for Robotic Process Automation Report
14 Novembre 2022 - 2:00PM
Business Wire
NICE RPA received the highest use-case score
among all vendors for Attended Automation and ranked in the top 5
for the Unattended Automation use case
NICE (Nasdaq: NICE) today announced that NICE has
received the highest score for the Attended Automation use case in
the 2022 Gartner Critical Capabilities for Robotic Process
Automation research report. NICE was one of 15 vendors evaluated in
this report. NICE also ranked in the top 5 for the Unattended
Automation use case. Click here to access a complimentary copy of
the report.
NICE believes that its ranking is influenced by NEVA (NICE
Employee Virtual Attendant), an agent personal assistant with
built-in capabilities for real-time speech analytics. NEVA enables
intelligent process optimization while unleashing employees’
potential to ensure exceptional customer experiences. NICE’s
expansion of its automation discovery solution, with advanced
snapshots and a ‘click to automation’ for faster development, is
highly appreciated by its customers as well as helps with their
citizen development efforts.
This recognition in the 2022 Gartner Critical Capabilities for
Robotic Process Automation report joins NICE’s earlier recognitions
this year as the only vendor named a Leader by Gartner in both the
2022 Magic Quadrant™* reports for Robotic Process Automation and
CCaaS.
Barry Cooper, President, CX Division, NICE, said, “We are
very pleased to have scored highest in the Attended Automation Use
Case in the 2022 Gartner Critical Capabilities for Robotic Process
Automation Report, which we believe reflects our commitment to
propelling frictionless customer experience to the next level.
Today’s digital consumers expect more, and only organizations who
leverage digital and AI capabilities, like RPA, will continue to
lead into the future.”
Click here for complimentary access to the full report.
Gartner Disclaimers
GARTNER and Magic Quadrant are registered trademarks and service
mark of Gartner, Inc. and/or its affiliates in the U.S. and
internationally and is used herein with permission. All rights
reserved. Gartner does not endorse any vendor, product or service
depicted in its research publications, and does not advise
technology users to select only those vendors with the highest
ratings or other designation. Gartner research publications consist
of the opinions of Gartner's research organization and should not
be construed as statements of fact. Gartner disclaims all
warranties, expressed or implied, with respect to this research,
including any warranties of merchantability or fitness for a
particular purpose.
Sources: Gartner, Critical Capabilities for Robotic Process
Automation, By Analyst(s): Saikat Ray, Arthur Villa, Paul Vincent,
Melanie Alexander, Published 22 August 2022
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20221114005174/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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