NICE Named a 2023 Gartner Peer InsightsTM Customers’ Choice for CCaaS
17 Avril 2023 - 2:00PM
Business Wire
90 percent of customers would recommend NICE as
the preferred CCaaS vendor
NICE (Nasdaq: NICE), a leading customer experience innovator,
today announced that it has been named a Customers’ Choice in the
2023 Gartner Peer Insights Voice of the Customer for Contact Center
as a Service. This distinction recognizes vendors in this market
based on feedback and ratings from verified end-users. Based on 104
reviews, NICE received the highest overall rating of 4.6 out of 5,
with 90 percent of customers saying they would recommend NICE. NICE
was also the only vendor named a Customer’s Choice for CCaaS in
North America.
NICE received a 4.6 out of 5 rating for CXone product
capabilities and deployment experience and 4.5 out of 5 for sales
experience and support experience from customers. NICE CXone
intelligently meets customers wherever their journey begins to
provide one unified cloud platform for all Customer Experience
Interactions (CXi). The comprehensive, easy-to-use application
suite offers a smarter, more meaningful experience for contact
center employees to deliver seamless customer experiences. With
purpose-built AI-powered actionable insights to predict needs and
enhance the overall experience, agents receive real-time guidance
on an open cloud foundation.
“We are excited to see that our commitment to our customers and
their success is reflected in the reviews our customers submitted
on Gartner Peer Insights” said Barry Cooper, President, CX
Division, NICE “With continuous investment in innovation, we
ensure that all organizations of any size can provide superior CX
to their consumers. The success of our customers is our north star
at NICE and we are pleased to be named a CCaaS Customers’ Choice on
Gartner Peer Insights.”
Gartner, Voice of the Customer for Contact Center as a
Service, Peer Contributors, 30 January 2023 Gartner and Peer
Insights™ are trademarks of Gartner, Inc. and/or its affiliates.
All rights reserved. Gartner Peer Insights content consists of the
opinions of individual end users based on their own experiences,
and should not be construed as statements of fact, nor do they
represent the views of Gartner or its affiliates. Gartner does not
endorse any vendor, product or service depicted in this content nor
makes any warranties, expressed or implied, with respect to this
content, about its accuracy or completeness, including any
warranties of merchantability or fitness for a particular
purpose.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230417005072/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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