Transmit Security is proud to announce that one of its key
clients, Aflac, was recognized with the 2024 CSO Award for
“Quackcess Granted” Passkey Authentication Initiative, powered by
Transmit Security. The program was recognized with the 2024 CSO
Award for innovation in cybersecurity, celebrating Aflac, a leading
provider of supplemental health insurance and products in the U.S.,
for its success in elevating both security and customer experience
through modern authentication technologies.
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the full release here:
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“The stakes grow higher every day for security leaders and their
teams, and this year’s CSO Awards honor the very best efforts to
tackle challenges from an expanding threat landscape,” said Beth
Kormanik, Content Director for the CSO Conference & Awards.
Behind this award-winning project is Aflac’s strategic
collaboration with Transmit Security, whose identity-security
platform, Mosaic by Transmit Security, stood out for its advanced
passkey security, seamless implementation, and customizable user
interface. The “Quackcess Granted” project exemplifies how leading
organizations like Aflac can simplify the customer experience while
maintaining high levels of security.
“We are honored to receive this recognition from CSO for the
‘Quackcess Granted’ initiative,” said Tim Callahan, Senior Vice
President, Global Chief Information Security Officer at Aflac.
“This project has transformed how our customers engage with us,
making secure access seamless and frustration-free. With the
support of Transmit Security, we’ve delivered a modern, industry
standard experience that benefits both our customers and our
business.”
Aflac’s impressive results
Designed to provide customers with the safe ability to login
without a password, Aflac utilizes passkey authentication—a secure,
easy-to-use alternative to traditional passwords. Aflac’s approach
has improved login success rates to 96%, significantly reducing
customer support requests and operational costs. Passkey adoption
exceeded expectations, with more than 265,000 Aflac policyholders
enrolling—surpassing the initial 10% target and reaching 32%. To
date, there have been no reported login failures, and customers
have had little to no need for required technical assistance,
highlighting the value and appeal of the technology.
Recognizing excellence in cybersecurity innovation
The CSO Awards highlight standout projects that combine
innovative technology with measurable business impact. Aflac’s
“Quackcess Granted” initiative earned praise for addressing
real-world cybersecurity challenges while improving customer
satisfaction and lowering operational overhead.
Passkey authentication, built on FIDO standards, delivers fast,
secure, and user-friendly registration, login, and recovery on
Aflac’s website. Designed for usability, it allows customers to
sync their biometric credentials through the cloud across all
passkey-supported devices. This expands traditional FIDO
capabilities—originally tied to individual devices—by simplifying
account access and ensuring seamless recovery, even when switching
or restoring devices.
Passkeys are the inevitable replacement for passwords - they’re
already enabling stronger and simpler authentication across
billions of user accounts today,” said Andrew Shikiar, CEO of the
FIDO Alliance.
"This award and partnership between Aflac and Transmit Security
is a great example of how organizations can realize the great
business benefits of passkeys - reduced phishing and credential
theft risks while enhancing the customer experience with faster,
more reliable sign-ins — without great technical lift or
burden.”
The strategic collaboration with Transmit Security
Built with cybersecurity at its core, Transmit Security’s
platform–Mosaic–provides a secure infrastructure for Aflac’s
passkey initiative, leveraging public key cryptography to create
phishing-resistant authentication. With Mosaic, Aflac eliminated
passwords and outdated multi-factor authentication (MFA) methods,
mitigating account takeover (ATO) risks while offering customers a
frictionless experience.
“We are excited to be part of Aflac’s success with the
‘Quackcess Granted’ project,” said David Mahdi, Chief Identity
Officer at Transmit Security. “Passkeys are revolutionizing digital
authentication, and Mosaic ensures that companies like Aflac can
seamlessly adopt this technology to enhance security without adding
complexity.”
The collaboration between Aflac and Transmit Security
demonstrates how business goals and security innovations can align
to deliver tangible results. Mosaic’s ability to integrate passkey
security across multiple devices ensures a consistent, branded
experience for Aflac customers while maintaining robust security
standards.
How passkeys with Mosaic are transforming
authentication
Mosaic by Transmit Security empowers organizations to offer
biometric authentication, such as fingerprints or facial
recognition, across devices. With passkeys, Aflac is able to
provide seamless access without needing to remember or reset
passwords. Their implementation includes customized workflows that
keep the login process within Aflac’s website, eliminating
redirects to third-party services.
Ultimately, this reduces friction, enhances security, ensures a
consistent brand experience and reinforces Aflac’s customer trust
and satisfaction. But the Mosaic platform offers more than
passkeys–it streamlines identity management as a whole by bridging
customer identity, identity verification, and fraud prevention. By
eliminating security silos, closing gaps, and reducing complexity,
Mosaic ensures seamless, secure interactions across all
touchpoints.
About Transmit Security
Transmit Security transforms identity management by unifying
customer identity management, identity verification, and fraud
prevention into one transformative platform. Purpose built for
resilience and scale, Mosaic by Transmit Security eliminates silos
and complexity, delivering resilience and scalability. With
cybersecurity in its DNA, Transmit Security is a trusted partner
for 7 ‘top 10’ US banks and Fortune 500s and earned the highest
score for strategy and product execution among all leading vendors
in Liminal’s 2024 ATO Prevention Link Index Report. Designed for
modern enterprises, it helps organizations close security gaps and
streamline digital interactions with unparalleled efficiency and
trust. By offering purpose-built, modular solutions that adapt to
evolving threats, Transmit Security ensures businesses can
safeguard their operations while providing frictionless customer
experiences.
About Aflac Incorporated
Aflac Incorporated (NYSE: AFL), a Fortune 500 company, has
helped provide financial protection and peace of mind for more than
68 years to millions of policyholders and customers through its
subsidiaries in the U.S. and Japan. In the U.S., Aflac is the No. 1
provider of supplemental health insurance products. In Japan, Aflac
Life Insurance Japan is the leading provider of cancer and medical
insurance in terms of policies in force. The company takes pride in
being there for its policyholders when they need us most, as well
as being included in the World’s Most Ethical Companies by
Ethisphere for 18 consecutive years (2024), Fortune’s World’s Most
Admired Companies for 23 years (2024) and Bloomberg’s
Gender-Equality Index for the fourth consecutive year (2023). In
addition, the company became a signatory of the Principles for
Responsible Investment (PRI) in 2021 and has been included in the
Dow Jones Sustainability North America Index (2023) for 10 years.
To find out how to get help with expenses health insurance doesn’t
cover, get to know us at aflac.com or aflac.com/espanol. Investors
may learn more about Aflac Incorporated and its commitment to
corporate social responsibility and sustainability at
investors.aflac.com under “Sustainability.”
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version on businesswire.com: https://www.businesswire.com/news/home/20241030184182/en/
Media: David Mahdi Chief Information Officer Transmit Security
david.mahdi@transmitsecurity.com
AFLAC (NYSE:AFL)
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