BLS Bellsouth Cp

Broadband users increased 34 percent in last year ATLANTA, Nov. 3 /PRNewswire/ -- BellSouth (NYSE:BLS) announced today the launch of "Broadband Blitz" by introducing Help Center 3.0 software that enables BellSouth(R) FastAccess(R) DSL customers themselves to resolve common Internet and email issues, and the new Help.BellSouth.Net support site (http://www.help.bellsouth.net/) offering handy automated solutions. In addition, BellSouth is rolling out the new FastAccess DSL Help CD that offers a wide range of diagnostic tools as well as quick solutions to the most common issues experienced by broadband customers. All three of the new BellSouth broadband customer services help to optimize customers' broadband experience, and all are free. "We're finding that what broadband customers want more and more is an enabling broadband experience in the rapidly expanding Internet world," said Richard Burns, chief integration officer - Broadband, BellSouth Corporation. "When they wish to download or access online music, videos, photos, retail sites and more, customers want it to happen now and with a minimum of technical issues. "Customers - whether they've had service for five years or five minutes - also want the ability to troubleshoot problems effectively and as quickly as possible," Burns continued. "With these three new free customer services, BellSouth FastAccess DSL provides customers with the resources to help optimize their broadband experience." According to the Federal Communications Commission, the number of broadband or high speed Internet users in the United States increased to 37.9 million, or by 34 percent in the last year. As broadband use continues to grow, so does the customers' need for enhanced broadband services. In addition to helping customers resolve Internet and email issues, BellSouth's Help Center 3.0 protects settings so they can be restored quickly and easily when support may be needed. The new Help.BellSouth.Net site provides "Quick Fix" automated solutions along with the latest downloads and tools for enhancing their broadband experience. The site also offers a comprehensive library of items on Internet security, use and support of email and expanding rich-media communications. The BellSouth Help CD allows customers to troubleshoot a wide range of service-oriented issues that involve cables, modems, the ability to surf the Internet at top speeds, and sending and receiving email. The Help CD will be provided to all new FastAccess DSL customers in their installation kits and is available to all existing FastAccess DSL customers. This free CD can be ordered at http://www.bellsouth.com/dslhelp. About BellSouth Corporation BellSouth Corporation is a Fortune 100 communications company headquartered in Atlanta, Georgia. BellSouth has joint control and 40 percent ownership of Cingular Wireless, the nation's largest wireless voice and data provider with 51.6 million customers. Backed by award winning customer service, BellSouth offers the most comprehensive and innovative package of voice and data services available in the market. Through BellSouth Answers(R), residential and small business customers can bundle their local and long distance service with dial-up and high-speed DSL Internet access, satellite television and Cingular(R) Wireless service. For businesses, BellSouth provides secure, reliable local and long distance voice and data networking solutions. BellSouth also offers online and directory advertising through BellSouth(R) RealPages.com(R) and The Real Yellow Pages(R). BellSouth believes that diversity and fostering an inclusive environment are critical in maintaining a competitive advantage in today's global marketplace. More information about BellSouth can be found at http://www.bellsouth.com/. DATASOURCE: BellSouth Corporation CONTACT: Al Schweitzer of BellSouth Corporation, +1-404-829-8741, or Web site: http://www.bellsouth.com/ http://www.help.bellsouth.net/ http://www.bellsouth.com/dslhelp

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