2024 HP Work Relationship Index Reveals AI Users Have Healthier Relationships with Work
24 Septembre 2024 - 12:00PM
Today, HP Inc. (NYSE:HPQ) released the second annual HP Work
Relationship Index (WRI), a comprehensive study that explores the
world’s relationship with work. The study, which surveyed 15,600
respondents across industries in 12 countries, reveals that work is
still not really working. Only 28% of knowledge workers have a
healthy relationship with work, a one-point increase compared to
last year’s findings. However, new findings hone in on two
potential solutions to improve relationships with work: AI and
personalized work experiences.
“We know employer and employee expectations have evolved and we
believe smart technology is key to meeting the needs of today’s
workforce,” said Enrique Lores, President and CEO of HP Inc. “The
future of work will be unlocked by using the power of AI to create
solutions and experiences that drive business growth and enable
individuals to achieve personal and professional fulfillment.”
Personalized Work Experiences Can Lead to Healthier
Relationships with Work
In its second year, the study continued to analyze aspects of
people’s relationships with work, including the role of work in
their lives, their skills, abilities, tools, workspaces and their
expectations of leadership. This year, WRI reveals a major
universal need from knowledge workers: personalized work
experiences.
At least two-thirds of workers expressed a desire for
personalized work experiences, including tailored workspaces,
access to preferred technologies and flexible working environments.
These experiences are crucial for improving relationships with
work, and have positive implications for both employees and
businesses:
- 64% of knowledge workers say if work
was tailored or customized to personal needs and preferences, they
would be more invested in their company's growth.
- 69% of knowledge workers believe it
would enhance their overall well-being.
- 68% of knowledge workers stated it
would incentivize them to stay with their current employers
longer.
This desire for personalization is so strong that 87% of
knowledge workers would be willing to forgo part of their salary
for it. On average, workers would be willing to give up to 14% of
their salary with Gen Z workers giving up as much as 19%.
AI Opens New Opportunities for Knowledge Workers to
Enjoy Work and Improve Productivity
AI usage among knowledge workers has surged to 66% in 2024, up
from 38% last year. Workers who use AI are seeing the benefits,
including a healthier relationship with work:
- 73% feel that AI makes their jobs
easier, and nearly 7-in-10 (69%) are customizing their use of AI to
be more productive, indicating AI could be an ingredient to
unlocking a more personalized work experience.
- 60% state that AI plays a key role
in improving their work-life balance.
- 68% say AI opens up new
opportunities for them to enjoy work.
- 73% agree that a better
understanding of AI will make it easier to advance their
careers.
Further, knowledge workers who use AI are +11-points happier
with their relationship with work than their colleagues who don't.
Therefore, there is an urgency to get AI into the hands of workers
sooner rather than later as non-AI users have shown increased fear
of job replacement by AI, with 37% expressing concern, a +5-point
increase from last year.
Business Leaders Lack Confidence; Female Leaders Emerge
as a Bright Spot
While at the global scale the index highlights little change,
countries that saw an increase in their individual work
relationship index saw slight improvement across the six key
drivers of a healthy relationship with work – most notably the
Leadership and Fulfillment drivers. This year’s index revealed that
trust in senior leadership remains a critical factor in a healthy
work relationship, but there is a disconnect between the
recognition of the importance of human skills (e.g., mindfulness,
self-awareness, communication, creative-thinking, resilience,
empathy, emotional intelligence) and leaders’ confidence to
deliver:
- While more than 90% of leaders
acknowledge the benefits of empathy, only 44% feel confident in
their human skills.
- Only 28% of workers consistently see
empathy from their leaders, despite 78% valuing it highly.
However, this year’s research uncovered a bright spot: female
leaders. On average, female business leaders are +10-points more
confident in their hard skills (technical, computer, presentation,
etc.), and notably +13-points more confident in human skills than
their male counterparts. Additionally, female business leaders’
confidence in both skills grew over the past year (+10-points in
human skills, +4-points in hard skills), while confidence among
male business leaders remained stagnant in human skills and
decreased in hard skills (-3-points).
For more information on the HP Work Relationship Index, please
visit the WRI website and to access the full report, please visit
the HP Newsroom.
Methodology
HP commissioned an online survey managed by Edelman Data &
Intelligence (DXI) that fielded between May 10 – June 21, 2024 in
12 countries: the US, France, India, UK, Germany, Spain, Australia,
Japan, Mexico, Brazil, Canada, and Indonesia. HP surveyed 15,600
respondents in total – 12,000 knowledge workers (1,000 in each
country); 2,400 IT decision makers (200 in each country); and 1,200
business leaders (100 in each country).
HP Inc. Media RelationsMediaRelations@hp.com
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