Segra Implements ServiceNow for Digital Business Transformation
26 Février 2024 - 5:02AM
Business Wire
Segra will use ServiceNow Telecommunications
Service Management to power SegraOne for Case and Incident
Management, a new solution that will simplify everyday work and
transform customer service and employee experiences
Mobile World Congress 2024: Segra, one of the largest
independent fiber infrastructure bandwidth companies in the U.S.,
announced they have selected ServiceNow (NYSE: NOW), the leading
digital workflow company making the world work better for everyone,
as the platform for its digital business transformation. Segra will
use ServiceNow Telecommunications Service Management to power
SegraOne for Case and Incident Management, a new solution that will
simplify everyday work and transform customer service and employee
experiences.
SegraOne will help employees resolve issues faster with
AI-driven resolutions, increase transparency, and optimize
omnichannel self-service, reducing the cost to serve across every
enterprise customer and partner within Segra’s ecosystem. SegraOne
will also integrate with Segra’s other critical business systems to
ensure an accurate and seamless transfer of information across the
organization and better data quality.
“At ServiceNow, our relentless focus on innovation is aligned
with Segra’s forward-thinking vision for digital transformation,”
said Paul Smith, chief commercial officer at ServiceNow. “We’re
building vertical solutions to help customers across every industry
boost productivity and efficiency. For Segra, this means reshaping
operations and enhancing automation to streamline incident
resolution and help eliminate manual work. This is just the
beginning of substantial business transformation for Segra, and
we’re thrilled to partner with them on this journey.”
“This collaboration with ServiceNow marks a significant
milestone for Segra as we redefine customer service and
operations,” said Kevin T. Hart, chief executive officer at Segra.
“Segra is focused on our customers and investing in building a
world class customer experience. SegraOne is the next step we have
taken to revolutionize how we serve our customers, setting new
standards for efficiency and innovation, and we’re already seeing
results. We look forward to the positive impact this will continue
to have on both our customers and employees."
The launch of SegraOne is part of a large-scale transformation
for Segra, with ServiceNow as a critical partner. Segra chose
ServiceNow for its telecom-specific workflow automation
capabilities running on a single platform with a single
architecture and single data model. ServiceNow’s intelligent
platform and telecom product portfolio will ultimately help Segra
streamline the end-to-end customer journey – from the initial
network planning to sales and order management, installation,
maintenance, and ongoing service assurance.
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone.
Our cloud‑based platform and solutions help digitize and unify
organizations so that they can find smarter, faster, better ways to
make work flow. So employees and customers can be more connected,
more innovative, and more agile. And we can all create the future
we imagine. The world works with ServiceNowTM. For more
information, visit: www.servicenow.com.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
About Segra
Segra owns and operates a wide and dense fiber-optic
infrastructure footprint that provides state-of-the-art
connectivity, cybersecurity, cloud and collaboration solutions, all
backed by industry leading service and reliability. Serving over
8,000 customers in 28 states and 43,000 fiber route miles, Segra
has been providing customer focused solutions for over 150 years.
Segra is a standalone fiber company owned by Cox Communications, to
accelerate growth in commercial fiber solutions. For more
information, visit segra.com
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version on businesswire.com: https://www.businesswire.com/news/home/20240225055478/en/
Theresa Ianni press@servicenow.com 216-544-6817
Zenita Henderson media@segra.com 980-201-3642
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