New connector enables seamless use of
multimodal models developed and trained on Amazon Bedrock for
GenAI-powered workflows on the Now Platform
Additional automation solutions and
integrations now available in the AWS Marketplace
ServiceNow (NYSE: NOW), the AI platform for business
transformation, and Amazon Web Services (AWS) today announced an
expanded strategic collaboration with new capabilities to
accelerate AI-driven business transformation across every corner of
the enterprise. A new connector enables the seamless use of
multimodal models developed and trained on Amazon Bedrock for
GenAI-powered workflows in the Now Platform. Additional automation
solutions and integrations to seamlessly manage security incidents
and procurement are now available on the AWS Marketplace. By
deepening its collaboration with AWS and expanding geographically
to Canada and Europe expected in 2025, the companies are
supercharging value to customers across key industries, including
telco, technology, financial services, education, and retail.
Connecting Amazon Bedrock models to ServiceNow helps enterprises
boost the development and deployment of GenAI solutions. The new
connector allows customers to connect seamlessly to their choice of
third-party models, based on their specific workflow needs, such as
summarization, advanced analytics, or code generation. Data remains
private and secure through ServiceNow and AWS, and customers can
set up the integration quickly and easily.
“Our partnership with AWS is accelerating business
transformation for our joint customers,” said Paul Fipps, president
of Strategic Accounts at ServiceNow. “More than ever before,
organizations demand integrated, end-to-end solutions that enhance
user experiences and optimize technology investments. Together,
ServiceNow’s GenAI workflows and AWS’s next-gen cloud capabilities
deliver on that promise.”
"We are committed to empowering our customers with the
industry's best tools and resources by leveraging AWS Marketplace
to build, deploy and scale GenAI," said Chris Grusz, Managing
Director, Technology Partnerships, AWS. "Working with ServiceNow,
we're helping our enterprise customers accelerate GenAI deployments
and get the most value out of their cloud investments."
Expanding integrated solutions, now available in AWS
Marketplace
Today, ServiceNow is also announcing the availability of new
solutions in AWS Marketplace, a digital catalog with thousands of
software listings from independent software vendors that make it
easy to find, test, buy, and deploy software that runs on AWS.
- ServiceNow Security Incident Response integration with AWS
Security Hub: AWS Marketplace – Uses security findings from AWS
Security Hub to automate the creation of security incidents in
SecOps on the Now Platform, often resulting in faster, more
efficient incident response and remediation. Resolved incidents and
findings will then automatically be updated in AWS Security
Hub.
- Integration with Amazon Business Procurement –
Integrates Amazon Business procurement with ServiceNow Procurement
Operations to enable greater visibility into approved suppliers,
purchase requests, changes to prices, order confirmation, and
shipping notifications. This streamlines the approval and
onboarding of Amazon Business as a supplier for the enterprise and
provides built-in governance and procurement policies for Now
Platform users.
Accelerating business outcomes, maximizing cloud
investment
This announcement builds on ServiceNow and AWS’s continued
collaboration, bringing the advanced cloud capabilities of AWS to
the innovative solutions on the Now Platform, helping customers
accelerate business outcomes, realize cloud value, enhance digital
experiences, and reimagine GenAI-powered workflows. A range of
global enterprise customers, including Bell Canada, Boomi and
Pearson are already seeing remarkable value and significant cost
savings.
Bell Canada
"ServiceNow has become a cornerstone of Bell Canada’s enterprise
services strategy to streamline and enhance end-to-end processes,”
said John Watson, President, Bell Business Markets, AI and FX
Innovation. "By harnessing the Now Platform's advanced automation
and AI capabilities powered by AWS, we are driving operational
excellence and delivering even greater value to our customers.”
Boomi
“Leveraging the ServiceNow for AWS offering directly supports
our mission to accelerate business outcomes,” said Ed Macosky,
Chief Product and Technology Officer at Boomi. “This collaboration
enables us to harness the full power of AI, streamline our
workflows, and enhance digital experiences across our organization.
We are not only realizing significant cost savings but also
transforming our GenAI workflows to drive innovation.”
Pearson
“ServiceNow has been fundamental to the investments we’re making
to help improve our workplace efficiency, employee experiences and
ultimately amplify the value we bring to our clients,” said Marykay
Wells, Chief Information Officer, Pearson. "Through AWS
Marketplace, we’re able to accelerate deployment of the Now
Platform, fast-tracking our own business transformation
journey.”
Availability
The ServiceNow solutions are available today in AWS Marketplace.
For more information on how ServiceNow and AWS are accelerating
digital transformation for joint customers, visit here.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move
with the pace of innovation to help customers transform
organizations across every industry while upholding a trustworthy,
human centered approach to deploying our products and services at
scale. Our AI platform for business transformation connects people,
processes, data, and devices to increase productivity and maximize
business outcomes. For more information, visit:
www.servicenow.com.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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version on businesswire.com: https://www.businesswire.com/news/home/20241203018217/en/
Caroline Parkinson press@servicenow.com
ServiceNow (NYSE:NOW)
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