TELUS International’s enhanced Automation as a
Service (AaaS) platform enables users to develop network build
tools five times faster than traditional methods
Leading Canadian telecommunications provider
and global technology company on track to save $30 million over
three years driven by notable gains in developers’ speed and
efficiency
TELUS International (NYSE and TSX: TIXT), a leading digital
customer experience (CX) innovator that designs, builds, and
delivers next-generation solutions, including artificial
intelligence (AI) and content moderation, for global and disruptive
brands, today announced an expansion of its strategic partnership
with Appian (Nasdaq: APPN) to provide clients with a fast and agile
end-to-end value chain through an intelligent automation as a
service (AaaS) platform.
Through the Appian partnership, TELUS International has
established a unified, AI-powered IT ecosystem. This ecosystem
combines technologies, such as AI, machine learning, and robotic
process automation (RPA), and incorporates a data fabric
architecture that integrates next-gen, enterprise-wide data
management and delivery across endpoints on-premises and in
multiple cloud environments. Appian’s low-code process automation
platform enables individuals to build applications with a visual
interface for faster and democratized application development,
helping address skills gaps that many organizations face.
"Intelligent, low-code automation solutions, accessible through
an on-demand, cloud-based service are critical in reshaping how
teams conceptualize and execute their work, and in facilitating a
more agile stance in order to more quickly, effectively and
cost-efficiently address the complexities of modern business
demands and market dynamics," said Monty Hamilton, Senior Vice
President, TELUS International. “Our deepened collaboration with
Appian marks a pivotal milestone in our journey to further empower
our clients with automation solutions that eclipse the typical
effort-reward equation of software development. Integrating
Appian's extensive low-code features into our existing capabilities
has helped us develop a superior and differentiated suite of
interconnected applications that foster seamless,
cross-departmental collaboration and can automate end-to-end
business processes versus siloed task-level automations."
"The agility and adaptability of the Appian Platform combined
with TELUS International’s AaaS platform uniquely empowers
businesses across industries to address challenges and drive real
business impact,” said Medhat Galal, Senior Vice President of
Engineering at Appian. “Together, our expertise accelerates
innovation and reduces resource-intensive tasks through AI powered
low-code development and end-to-end process automation."
Case study: Delivering transformative network design
services for TELUS Communications, a leading technology and
telecommunications company
Media and telecommunications companies are at the epicenter of
the digital economy—building the infrastructures that connect us to
all aspects of our lives. With sprawling networks, intricate
operations, and increasing customer demands, these companies must
manage thousands of tasks to deploy new infrastructure across
various divisions and vast geographies. This oftentimes results in
inefficient processes that slow progress and innovation and inflate
costs.
Using TELUS International's enhanced Automation as a Service
(AaaS) platform that incorporates Appian's low-code application
development capabilities, TELUS’ employees were able to develop
network build tools with a wide variety of functionalities, such as
network design, configuration, deployment, and optimization, much
faster than with traditional methods. TELUS International's
enhanced AaaS platform empowered TELUS users to develop tools at a
pace five times faster than conventional methods through gains in
efficiency and enhanced collaboration. This has improved business
workflow automation in the company’s critical business activities
for TELUS networks, resulting in savings of C$5 million in
2023.
"TELUS began its partnership with TELUS International and Appian
five years ago," said Raymond Saoumah, Vice President of Wireless
Engineering, Build and Operate at TELUS Communications. "Together
we have built a center of excellence enabling the testing and
development of numerous applications and automations fuelling the
efficient deployment and management of our wireless networks as we
strive for new and better ways to meet the evolving needs of our
customers across our rapidly expanding infrastructure."
“TELUS continues to be an exceptional client that provides us
with the unique opportunity to design, develop, deliver and then
pressure test new concepts, technologies and solutions in real
world scenarios that in turn benefit our other communications and
media clients,” said Hamilton. “Moving forward, TELUS International
and Appian will continue to support TELUS’ ongoing AI-fueled
digitalization to further enhance its applications and meet
evolving business needs, including data fabric, process mining and
redesign.”
With a proven track record of excellence working with well-known
media and communications brands globally, TELUS International has
emerged as the trusted partner for telecommunications companies
seeking to digitally transform their wireline and wireless
networks. TELUS International’s systematic methodology analyzes its
clients’ service environments to identify process improvement
opportunities and uncover areas where intelligent automation can be
implemented. The company also provides managed services, including
monitoring, maintenance, and support, relieving businesses of the
need to manage complex automation systems themselves.
By partnering with TELUS International, telecommunications
companies can confidently embrace the digital era, knowing they
have a reliable ally dedicated to driving their success in the
rapidly evolving telecommunications landscape. Speak with a TELUS
International expert today.
About TELUS International TELUS International (NYSE &
TSX: TIXT) designs, builds and delivers next-generation digital
solutions to enhance the customer experience (CX) for global and
disruptive brands. The company’s services support the full
lifecycle of its clients’ digital transformation journeys, enabling
them to more quickly embrace next-generation digital technologies
to deliver better business outcomes. TELUS International’s
integrated solutions span digital strategy, innovation, consulting
and design, IT lifecycle including managed solutions, intelligent
automation and end-to-end AI data solutions including computer
vision capabilities, as well as omnichannel CX and trust and safety
solutions including content moderation. Fueling all stages of
company growth, TELUS International partners with brands across
high growth industry verticals, including tech and games,
communications and media, eCommerce and fintech, healthcare, and
travel and hospitality.
TELUS International’s unique caring culture promotes diversity
and inclusivity through its policies, team member resource groups
and workshops, and equal employment opportunity hiring practices
across the regions where it operates. The company is building
stronger communities and helping those in need through large-scale
volunteer events that have positively impacted the lives of more
than 150,000 citizens around the world and through its five TELUS
International Community Boards that have provided $5.6 million in
funding to grassroots charitable organizations since 2015. Learn
more at: www.telusinternational.com.
About Appian Appian is a software company that automates
business processes. The Appian AI Process Platform includes
everything you need to design, automate, and optimize even the most
complex processes, from start to finish. The world's most
innovative organizations trust Appian to improve their workflows,
unify data, and optimize operations—resulting in better growth and
superior customer experiences. For more information, visit
www.appian.com. [Nasdaq: APPN]
Follow Appian: LinkedIn, Twitter.
Follow Appian UK: LinkedIn, Twitter.
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version on businesswire.com: https://www.businesswire.com/news/home/20240416341905/en/
TELUS International Investor Relations Jason Mayr
ir@telusinternational.com
TELUS International Media Relations Ali Wilson
media.relations@telusinternational.com
Appian Media Relations Valerie Miller Senior Manager,
Media Relations, North America valerie.miller@appian.com
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