WASHINGTON, April 17, 2024 /PRNewswire/ -- Appian
(Nasdaq: APPN) today announced the winners of the 2024 Appian
Innovation Awards at its annual global conference, Appian World.
Each year, the Innovation Awards recognize customers for creating
impactful solutions on the Appian Platform. This year's finalists
have successfully implemented AI process automation to deliver
significant business value.
The judging panel included Pavel
Zamudio, Chief Customer Officer at Appian; Neil Ward-Dutton, VP of AI, Automation and
Analytics at IDC Europe; and Juan Carlos
Crespo Zaragoza, Deputy General Manager and Executive VP at
Inetum, a global IT services company. By leveraging data
fabric and AI technology, these winners have shown the art of
the possible with next-generation process orchestration.
Winners in North
America
- The Carlyle Group: Carlyle utilized the
Appian Platform to streamline enterprise accounting, achieving a
notable decrease in manual processes through automation and
integration with legacy systems across areas, including accounting,
compliance, tax, legal, and other corporate functions. This effort
significantly enhanced operational efficiency and enterprise-wide
process transparency. Additionally, Carlyle experienced a marked
reduction in the time needed for call and distribution processing,
along with quicker financial reporting and real-time
accounting.
- Oscar Health: Oscar Health, a leading
healthcare technology company, Oscar Health, reorients healthcare
around consumers through its full technology stack. In 2023, the
company successfully migrated multiple processes to Appian to
further improve member and provider experiences, and drive
affordability. Oscar integrated Appian's Data Fabric capability
into multiple internal systems and applications. The integration
improved claim processing and provider contracting workflows. The
result: Oscar's claim processing team now handles ~6,500 new claim
holds and inquiries per day in Appian, and after just 6 months,
have processed over 750,000 requests – decreasing handle time by as
much as 30%. The provider contracting team also leverages Appian
AI for intelligent document processing to reduce human errors
and enhance process efficiency within the provider contracting
process. The AI capability integration directly improved the
contracting experience of bringing more healthcare providers
in-network within member plans.
Winners in the US Public Sector
- The US Army: The agency needed to modernize its
outdated legacy contract writing system. Building from the
successful implementation at US Air Force, the Army deployed its
new application to 400 users across a dozen states and locations
outside of the continental US in just 23 weeks. The Army has
subsequently issued 123 contract awards through the system with
total obligations of $41 million and
has plans to expand application use to 2,800 users. Ultimately, the
long-term vision is to enroll around 10,000 Army contracting
professionals to use the system across 300 sites.
Winners in Europe and the
Middle East
- NatWest Group: The UK's largest business bank
faced challenges in navigating multiple layers of internal
governance processes and approvals. Previously, a policy change
could take up to three to four weeks to complete. Time from idea to
value could take three to four months to go through all the change
and risk assessment requirements. The NatWest
team successfully condensed change and risk governance cycle
time by automating 46% of data in their governance processes,
halving over 800 triage questions, and streamlining multiple
assessments. As an example, product governance time dropped from
4.5 days to less than 20 minutes, marking a key milestone in their
ultimate goal of reducing cycle time from 73 days to 73
minutes.
- Comune di Milano: The Municipality of
Milan uses Appian to automate and
digitize key processes to transform the citizen experience and
innovate service delivery for more 1.3 million inhabitants in
its jurisdiction. Developed in less than two months,
the parking and disability pass request and delivery process
compressed from three weeks to 13 hours, delivering an improved
experience and speedy service to its citizens. Starting with just
one digital application, Milan now
enables its citizens to initiate 23 types of requests online for
residential services, welfare and health support, building and land
permits, procurement, ticket management, and more. In addition to
improving the citizen experience, the Appian Platform integrates
with 90 existing systems to automate and simplify back-office
operations for municipality workers.
- Leroy Merlin: The
third-largest global home improvement retailer has a vast presence
spanning 13 countries and a workforce of approximately 100,000
employees. Leroy Merlin has been
expanding its operations digitally while facing new challenges due
to increasing e-commerce and in-store orders. Burdened by a lengthy
manual refund and returns process due to data silos and slow
approvals, Leroy Merlin sought a
more efficient solution. By choosing Appian and utilizing its
automation capabilities, the refund and returns process, which once
took 10–12 days, now takes about 1.5 to 2 days, significantly
reducing backlog and enhancing customer satisfaction. Notably, the
implementation resulted in a 90% automation of manual tasks, a 20%
increase in Net Promoter Score, a 55% improvement in refund
processing efficiency, and a 15% enhancement in order preparation
efficiency and quality, showcasing Leroy
Merlin's commitment to innovation and
customer-centricity.
Winners in Asia-Pacific
- RMBL: A leading first mortgage investment
company in Australia with more
than $2 billion of funds under
management selected Appian for its transformation journey. RMBL
successfully developed online portfolio management portals for
investors and borrowers on the Appian Platform. Besides process
automation and data fabric, RMBL also deployed Appian AI Skills to
sort and classify legacy portfolio documents, gaining efficiency
for AI-driven document management. The initial rollout saw a 42%
adoption rate and only 6% of users sought assistance in the
inaugural week. RMBL also noted a 23% reduction in client inquiries
related to investment and tax reports, which saves the company
about 35 hours per week for the front-line team, allowing them
to elevate their service offerings and spend more time
proactively engaging with their clients.
- The Office of the Director of Public Prosecutions (ODPP) in
New South Wales (NSW),
Australia: The ODPP
prosecutes serious offenses under NSW laws with 950 staff members.
They were looking to replace an outdated, on-premise bespoke matter
management system with a new web-based solution to handle
approximately 16,000 matters every year. Built on the Appian
Platform, the new solution provided improved access and performance
from remote court locations, a simplified UI, and enhanced process
automation to reduce manual paper-based processes. The Appian
Platform is at the center of the ODPP Digital Ways of Working
Strategy, focused on improving automation and information access.
It supports an agile development approach for rapid system changes
along with the development of new digital tools, and improved data
analytics capabilities. Changes that used to take 4 to 6 months to
implement can now be delivered within weeks enabling the ODPP to
quickly respond to changes in legislation and court processes.
About Appian
Appian is a software company that automates business processes.
The Appian AI Process Platform includes everything you need to
design, automate, and optimize even the most complex processes,
from start to finish. The world's most innovative organizations
trust Appian to improve their workflows, unify data, and optimize
operations—resulting in better growth and superior customer
experiences. For more information, visit appian.com. [Nasdaq:
APPN]
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