NICE Engage Receives Microsoft Skype for Business Certification
17 Janvier 2017 - 1:00PM
Business Wire
NICE (Nasdaq:NICE) today announced that the Engage
platform for omni-channel recording has been certified to support
Skype for Business Server, Microsoft’s next generation unified
communications software. The certification allows businesses to
benefit from the market’s leading recording solution as they extend
their service operations across multiple voice and chat
channels.
NICE Engage is the leading recording platform available in the
market. It helps organizations gain business insight and ensure
quality and compliance. It is easily adaptable to meet each contact
center’s unique operational and business requirements, supporting
thousands of concurrent IP streams in a single platform, while also
serving as the foundation for NICE’s broad portfolio of real-time
and offline applications.
As more and more organizations are using Microsoft’s Skype for
Business, NICE has adapted its recording solution to support the
growing and diverse forms of communications that customers need to
capture by simplifying integration.
“We are pleased to see NICE certify its Engage Platform version
6.5 for Skype for Business Server 2015 and extend the communication
experience for organizations to achieve more,” said Andrew Bybee,
Principal Group Product Manager for Skype for Business,
Microsoft.
Miki Migdal, President of the NICE Enterprise Product Group,
said: “With this new certification, NICE continues to strengthen
its long-standing relationship with Microsoft. Businesses using
both NICE Engage and Microsoft Skype for Business will benefit from
having the most advanced recording platform in the market to
capture all interactions for security, compliance, and quality
management purposes.”
About NICENICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 22,000 organizations in more than 150 countries, including
over 80 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20170117005706/en/
NICECorporate Media ContactErik Snider, +1 551 256
5274erik.snider@nice.comorInvestorsMarty Cohen, +1 551
256-5354, ETir@nice.comorYisca Erez +972 9 775 3798,
CETir@nice.com
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