LONDON, Nov. 27,
2024 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ:
TTEC), a leading global CX (customer experience) technology and
services innovator for AI-enabled CX with solutions from TTEC
Engage and TTEC Digital, has secured a position on the G-Cloud 14
framework, administered by Crown Commercial Service (CCS). This
strategic appointment significantly expands TTEC Digital's ability
to deliver cutting-edge cloud solutions and digital transformation
services to UK public sector organisations.
The G-Cloud framework, a cornerstone of UK public sector IT
procurement, streamlines access to vetted cloud services while
ensuring compliance and value for money. This procurement channel
directly supports the UK government's cloud-first policy, enabling
public sector bodies to rapidly deploy innovative solutions that
enhance citizen services and operational efficiency.
"Our appointment to the G-Cloud 14 framework marks another
milestone in TTEC Digital's commitment to the UK public sector. We
bring proven expertise in driving digital transformation at scale,
combined with deep understanding of public sector requirements,"
said Wayne Kay, regional vice
president, TTEC Digital, EMEA. "This framework enables us to
partner more closely with government organisations to deliver
innovative customer experience solutions that enhance and empower
citizen services while ensuring value for taxpayers."
TTEC Digital's inclusion in the G-Cloud 14 framework highlights
its credibility, adherence to high standards, and ability to
deliver scalable, innovative cloud solutions that meet stringent
government requirements. This achievement not only reinforces TTEC
Digital's reputation as a trusted partner for public sector
projects but also enhances its appeal to private sector clients by
showcasing proven expertise, versatility, and a commitment to
security and compliance.
TTEC Digital's appointment covers both Lot 2: Cloud Software and
Lot 3: Cloud Support, with an expanded service portfolio
including:
- Three enterprise-grade cloud software solutions designed
specifically for public sector needs
- Twenty-six specialised cloud support services spanning
strategy, implementation, and optimisation
- Comprehensive consulting services focused on digital
transformation and citizen experience enhancement across all TTEC
Digital practices
G-Cloud framework validation positions TTEC Digital as a leader
in digital transformation and cloud services in the UK, making it
an attractive partner for organisations seeking reliable and
cutting-edge solutions. Strategic benefits for public sector
organisations include:
- Streamlined procurement: Direct access to TTEC Digital's
services through the Digital Marketplace, significantly reducing
procurement complexity and timeframes
- Comprehensive solutions: End-to-end digital transformation
support, from strategy through implementation and ongoing
optimisation
- Innovation focus: Access to cutting-edge cloud technologies and
methodologies that drive public service modernisation
- Proven expertise: Global experience in delivering large-scale
digital transformation projects
For more information, contact TTEC Digital at
https://ttecdigital.com/contact.
About TTEC
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global CX
(customer experience) technology and services innovator for
AI-enabled digital CX solutions. The Company delivers leading CX
technology and operational CX orchestration at scale through its
proprietary cloud-based CXaaS (Customer Experience as a Service)
platform. Serving iconic and disruptive brands, TTEC's
outcome-based solutions span the entire enterprise, touch every
virtual interaction channel, and improve each step of the customer
journey. Leveraging next gen digital and cognitive technology, the
Company's Digital business designs, builds, and operates
omnichannel contact center technology, conversational messaging,
CRM, automation (AI / ML and RPA), and analytics solutions. The
Company's Engage business delivers digital customer engagement,
customer acquisition and growth, content moderation, fraud
prevention, and data annotation solutions. Founded in 1982, the
Company's singular obsession with CX excellence has earned it
leading client, customer, and employee satisfaction scores across
the globe. The Company's employees operate on six continents and
bring technology and humanity together to deliver happy customers
and differentiated business results.
Media Contact:
Meredith Matthews
+12817702566
meredith.matthews@ttec.com
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