New Hybrid Solution Empowers Customers to
Combine Existing Avaya Investments with Enhanced Collaboration
Capabilities from RingCentral
RingCentral Enhances Avaya Cloud Office with
RingSense AI and Microsoft Teams Integration
Today at Avaya ENGAGE, RingCentral, Inc. (NYSE: RNG), a leading
provider of AI-driven cloud business communications, contact
center, video and hybrid event solutions, and Avaya, a global
leader in customer experience and communications solutions,
announced an expansion of offerings for Avaya customers, including
a new hybrid solution of RingCentral’s AI-powered cloud business
communications solution with Avaya Aura telephony, providing
enhanced collaboration capabilities.
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the full release here:
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This new hybrid offering allows users within the same
organization to seamlessly collaborate with each other, whether
individuals are using Avaya Aura or Avaya Cloud Office telephony
solutions. Customers gain additional value from their existing
investments in Avaya’s solutions by combining them with
RingCentral’s video calling and messaging features, including
RingSense™ AI -- RingCentral’s core AI platform. This hybrid
solution, which is exclusively available through this partnership,
also provides Avaya’s enterprise customers with the choice to
utilize their existing Avaya Aura Platform or cloud-based Avaya
Cloud Office by RingCentral (ACO) for call control functionality,
enabling a seamless user experience across messaging, video and
phone.
Alan Masarek, Avaya CEO, said, “Our expanded partnership with
RingCentral enhances communications and collaboration experiences
for our global customers. This integration further demonstrates our
commitment to innovation without disruption. We are empowering our
customers to operate where and how they want – on-prem, private
cloud or public cloud – without missing a beat.”
“Our objective is to simplify business communications while
offering robust, enterprise-grade multi-modal cloud communications
capabilities with 99.999% reliability and security,” said Vlad
Shmunis, Founder, Chairman and CEO of RingCentral. “We’re excited
to build on our partnership with Avaya through a solution that
flexibly serves Avaya’s UC customer needs. Together, we are proud
to offer Avaya customers a new, hybrid option for leveraging their
existing investment in Avaya Aura while providing a seamless path
to a cloud communications experience.”
Intelligent Communications with RingSense AI
RingSense AI, which is currently available for ACO customers,
will also be included with the Avaya Aura integration, which will
be available in the coming months. RingSense AI’s core capabilities
include live transcriptions, closed captioning, video summaries,
and video highlights.
RingSense AI, which is broadly infused across RingCentral’s
suite, is purpose-built to enhance personal productivity and
business collaboration. It transforms everyday conversations into
actionable insights, saving employees time on manual tasks,
enabling them to optimize workflows and empowering them to focus on
more value-added aspects of their interactions.
“Dauphin County is looking forward to exploring the new features
of RingSense for our publicly held meetings. Features like Closed
Captioning and Video highlights will enhance the meeting experience
for our constituents and provide better clarity on agenda topics,”
said ACO customer Elizabeth Perry, Director & CIO, Dauphin
County.
“In the digital age, embracing technology isn’t just about
convenience; it’s about unlocking new possibilities and empowering
businesses to thrive. With RingSense, Seneca Foods can connect
seamlessly, access support, and elevate their communication game,”
said Tim Eddinger, Enterprise Networks Manager, Seneca Foods.
New Microsoft Teams Integration
As part of RingCentral and Avaya’s strategic partnership,
customers will have the opportunity to benefit from a new
integration of ACO phone capabilities with Microsoft Teams, which
will leverage direct routing and the RingCentral for Microsoft
Teams embedded app. This will enable Microsoft 365 customers to add
99.999% uptime reliability and a robust set of cloud PBX
capabilities from RingCentral into their Microsoft Teams
environment. The integration is expected to be available by the end
of June 2024.
Updated Avaya Experience Platform Public Cloud
Integration
In addition, the integration of the Avaya Experience Platform
(AXP) public cloud contact center with ACO provides customers with
a unified communications and contact center integrated experience.
Bringing these solutions together into a single environment can
create a unified digital workplace that enables contact center
agents to stay connected with the rest of an organization. This
integration is currently available.
“The expanded partnership with RingCentral enables Avaya to
continue to deliver on its promises of ‘innovation without
disruption’ and ‘choose your journey,’” said Zeus Kerravala,
Founder and Principal Analyst at ZK Research. “RingCentral
customers are using RingSense AI to transform customer
interactions, and soon, Avaya's massive Aura customer base can
enjoy the benefits of RingSense AI as well while continuing to take
advantage of the bulletproof reliability of Avaya's private cloud
solution. Also, the ACO - AXP integration delivers a unified UC -
CC experience to create a single workspace for seamless
front-office and back-office interactions. No two customers will
have the same journey to CX modernization, and Avaya is delivering
what's most important to customers - choice of deployment to ensure
the business is never put at risk.”
About RingCentral
RingCentral is a leading provider of AI-driven cloud business
communications, contact center, video and hybrid event solutions.
RingCentral empowers businesses with conversation intelligence, and
unlocks rich customer and employee interactions to provide insights
and improved business outcomes. With decades of expertise in
reliable and secure cloud communications, RingCentral has earned
the trust of millions of customers and thousands of partners
worldwide. Visit ringcentral.com to learn more.
© 2024 RingCentral, Inc. All rights reserved. RingCentral,
RingSense, and the RingCentral logo are trademarks of RingCentral,
Inc.
About Avaya
Businesses are built by the experiences they provide, and every
day, millions of those experiences are delivered by Avaya.
Organizations trust Avaya to provide innovative solutions for some
of their most important ambitions and challenges, giving them
the freedom to engage their customers and employees in ways that
deliver the greatest business benefits. Avaya contact center and
communications solutions power immersive, personalized, and
unforgettable customer experiences that drive business momentum.
With the freedom to choose their journey, there’s no limit to the
experiences Avaya customers can create. Learn more at
https://www.avaya.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240513262792/en/
RingCentral Mariana Leventis RingCentral Public Relations
650-562-6545 mariana.leventis@ringcentral.com
Avaya Avaya Public Relations corpcommsteam@avaya.com
Ringcentral (NYSE:RNG)
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