TORONTO, August 14, 2018 /PRNewswire/ --
One of the world's largest banking
and financial services organizations benefits from improved
technology management leading to increased sales and
productivity
NexJ Systems Inc. (TSX: NXJ), a provider of intelligent customer
management solutions to the financial services industry, announced
today that a report from technology research firm Nucleus Research
showed how deploying its software enabled one of the world's
largest banking and financial services organizations to increase
data capture by 25 percent. It also helped the firm reduce
technology costs, increase sales, boost manager productivity and
customer satisfaction.
According to the Nucleus report, the firm deployed NexJ Systems'
CRM to replace its aging Oracle Siebel applications, enabling it to
improve technology management with a platform that could support
new communication channels and embedded analytics and insights. The
move allowed it to provide salespeople and managers with
capabilities for data-driven decision making, reduce the burden of
manual data entry, and support more intelligent interactions with
clients with next-best action recommendations gleaned from both
internal and external data.
The bank needed an application that could enable it to better
differentiate itself with actionable analytics, giving salespeople
insights on the next best action needed based on transactional and
portfolio data as well as positive or negative news in a specific
sector. It chose NexJ Systems over other vendors based on the
company's functional capabilities in specific areas including
analytics, administration, mobile, desktop integration, client
management, and sales and service delivery, as well as user
interface.
Rebecca Wettemann, VP, Research,
Nucleus Research, says, "NexJ Systems is recognized as Expert in
the CRM Technology Value Matrix for its financial services focus.
Our research shows that its customers can take advantage of a more
modern CRM from a usability and functionality perspective while
reducing ongoing CRM solution support costs."
NexJ Systems was chosen for a number of reasons, the most
important being the flexibility of its platform that allowed the
firm to integrate more easily with its other peripheral systems
using Web services. Trust shown by other financial firms also made
a difference, NexJ has deep domain expertise and experience in
deploying large-scale global implementations. NexJ was further able
to demonstrate support for regional compliance and cross-border
data jurisdiction.
"NexJ is a vendor of choice for some of the world's largest and
most recognized financial services firms because our technology
allows them to be more strategic with their CRM initiatives, gives
them better access to information, and better customer insights
that help increase share of wallet," says Matthew Bogart, Vice President of Marketing at
NexJ Systems Inc.
Deployment of NexJ Systems' platform enabled the firm to
increase data capture by approximately 25 percent through email
integration, mobile access, and greater accessibility, offering it
an annual ROI of 42% over a payback period of 2.8 years. There were
also significant benefits in the following areas:
- Improved technology management.
- Lower license maintenance and IT support costs.
- Reduced administrative overhead.
- Increased sales and manager productivity.
- Reduced cost of sales and lower client-facing expenses.
Click here to read the complete Nucleus Research report on how
deploying NexJ Systems' CRM enabled this financial services firm to
meet its evolving needs and better differentiate itself with
actionable analytics. For more information about NexJ's integrated
desktop solutions, please visit http://www.nexj.com or email
info@nexj.com.
About NexJ Systems Inc.
NexJ Systems is a provider of Intelligent Customer Management
software for the financial services industry. The Intelligent
Customer Management suite is comprised of NexJ's award
winning-products that use artificial intelligence to optimize
customer management and increase advisor productivity, and
cognitive applications that use machine learning to recommend the
right actions to work smarter and faster.
Based in Toronto, NexJ has
clients throughout North America,
Asia Pacific and in Europe. For more information about NexJ visit
http://www.nexj.com, e-mail info@nexj.com, or call 416-222-5611.
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Media Contact:
Matthew Bogart
Vice President, Marketing, NexJ Systems Inc.
+1-416-227-3708
Matthew.bogart@nexj.com