Cingular Gives Texas Customers the 'Star' Treatment with New *Services Product
21 Avril 2004 - 6:20PM
PR Newswire (US)
Cingular Gives Texas Customers the 'Star' Treatment with New
*Services Product Free Service Provides Fast and Easy Access to
Important Account Information, Directly From the Handset DALLAS,
April 21 /PRNewswire/ -- Cingular Wireless announced the
availability of *Services, a new, free service that essentially
puts management of personal account information in the hands of its
Texas wireless customers. *Services is designed to meet the needs
of Cingular customers who want a quick and easy way to access and
manage their wireless accounts. By simply dialing the appropriate
"star code," Cingular customers can have their account balance
and/or remaining minutes delivered to their handset via short-
messaging text (SMS). *Services also allows customers to enter a
star code to make a bill payment using an interactive voice
response (IVR) feature. The star codes are: *BAL# (*225#) to
receive an update on outstanding balance *MIN# (*646#) to receive
an update on remaining minutes *PAY (*729) to use the IVR feature
to make a payment *Services is free to "postpaid" Cingular
customers who have a wireless handset with text-messaging
capabilities. For more information about *Services, please visit
http://www.cingular.com/ . "Cingular wants its customers to have an
easy way to obtain account information," said Steve Schoonmaker,
Cingular Vice President and General Manager for North, Central and
West Texas. "Within seconds of entering the appropriate star code,
customers will information on how many minutes they have used, how
much they owe on their account, and also have a fast, easy way to
pay their bill - all from their handset." *Services is part of
Cingular's ongoing commitment to deliver the best wireless
experience possible for customers. Throughout the year, Cingular
will roll out a number of new initiatives that support its
commitment to improving the customer experience at all points of
contact - the initial sale, service, billing, call center contact
and on-line presence. ABOUT CINGULAR WIRELESS Cingular Wireless, a
joint venture between SBC Communications (NYSE:SBC) and BellSouth
(NYSE:BLS), serves more than 25 million voice and data customers
across the United States. A leader in mobile voice and data
communications, Cingular is the only U.S. wireless carrier to offer
Rollover(SM), the wireless plan that lets customers keep their
unused monthly minutes. Cingular has launched the world's first
commercial deployment of wireless services using Enhanced Data
rates for GSM Evolution (EDGE) technology. Cingular provides
cellular/PCS service in 43 of the top 50 markets nationwide, and
provides corporate e-mail and other advanced data services through
its GPRS, EDGE and Mobitex packet data networks. Details of the
company are available at http://www.cingular.com/ . DATASOURCE:
Cingular Wireless CONTACT: Frank Merriman of Cingular Wireless,
+1-972-774-4802, or Web site: http://www.cingular.com/
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